a. true

b. false

a. less software to buy and maintain

b. interdependency of technologies requires the ability to correlate all existing technologies to understand cross impacts

c. minimal amount of management overhead

d. better operability among big systems than many small ones

a. they transmit information faster

b. they tend to break more often and are much more difficult to troubleshoot

c. in dynamic networks, the actual traffic level affects overall performance

d. customers using packet networks must receive traffic statistics to understand how their applications are working

a. networks are more expensive for enterprise customers, and growth is difficult to predict accurately

b. more users require performance information from service providers

c. usually bigger and more complex, the networks managed by service providers provide information to a wide variety of users with different requirements

d. they are the same

a. scalability

b. flexibility

c. integration

d. all of the above

e. none of the above

a. objectively capture all aspects of the commitments between the service provider and the customers

b. provide the basis for credits and refunds

c. create more work for the service provider operations staff

d. generate more reports at the end of the month

a. true

b. false

a. users will get used to limited functionality

b. frustration mounts for users with requirements that cannot be satisfied

c. two or three different systems will be needed to meet all the needs

d. there is no problem with limited flexibility

a. the internal IT group

b. a small group of selected users

c. various users from many different organizations, including external customers

d. one or two operations staff

a. the internal IT groups of service providers are always looking for more projects

b. the other systems are too expensive to maintain

c. there are not enough clerical resources to perform multiple data entry in multiple systems

d. manual updates are minimized and operational costs are contained