A next-generation OSS should enable work to flow electronically across a service provider’s organization, providing visibility to business processes and resource utilization. It also should enable the service provider to manage the end-to-end service delivery process that often involves more than one type of order or transaction across the organization, as well as with other service or network providers. Most important, the OSS should be available in a single solution, eliminating the complexity of dealing with a variety of systems. If a service provider cannot achieve this goal due to complex OSS requirements, the provider should carefully select best-of-breed vendors offering proven, seamlessly integrated solutions.