Table of Contents:

Definition and Overview

1. Basic Function of Electronic-Commerce Systems

2. Hosted Electronic-Commerce Services: A Service Provider's Perspective

3. Electronic-Commerce Requirements

4. Task Categories

5. Components of Hosted Electronic-Commerce Systems

6. Implementation Scenarios

Self-Test

Glossary

PDF of this tutorial

For each of the hosted-commerce scenarios described in the previous module, there are certain tasks that accompany the creation and implementation of an electronic presence for a merchant. Some of these tasks could be performed by the merchant, some by the service provider, and some by a third party on behalf of the merchant or service provider.

• site setup and configuration—planning, system architecture (single-server and distributed), installation, and configuration
• client enablement and support—store setup, catalog maintenance, store maintenance, order management, shopper management, and reporting
• site administration and operation—systems management, site maintenance, billing, reporting, and customer service and support
• back-end tasks—payment processing, tax calculation, and order routing