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Operations Support Systems:
Solutions and Strategies for the Emerging Network
Format: Spiral-Bound, 401 pages
ISBN: 1-931695-19-9
Price: $495
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| Overview · Table of Contents · Features · Organizations · Who Should Read This Report |
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TABLE OF CONTENTS
Part I: Business Issues and Strategies
Service-Level Management
Rapidly Improving Responsiveness through Business-Process Integration
Rapidly Improving Responsiveness through Business-Process Integration
The Multi-Dimensional Nature of Service-Level Management
Steps in Managing SLM Migrations
Characteristics of Successful SLM Migrations
Data Architecture Economics
Building Effective Data Views - GUI Design
The Changing Telecom Landscape and Its Impact on Fixed-Line Network Operations
The Changing Revenue Pie
The Earnings Challenge
Reducing Costs
Deploying Managed IP Networks
Offering Advanced Data Services
How This Changing Landscape Will Impact Operations
Operational Requirements
Significant Operations Challenges
Security: Common Administrative Partitioning
Administrative Partitioning for Providers, Customers, Partners, Applications, and Devices
Administrative Partitioning Concepts and Terminology
Scaleable, Role-Based Access Control Policy
Device Administration and Data Communications Networks
Management Application and Customer Network Management (CNM)
The Administrative Policy Engine
Delivering Common Administrative Policy across the OSS
A Solution for Every Network
Content Mediation and Charging
Management Summary
Challenges in Event and Content Charging
Designing an Event and Content Charging Framework
The CMC Framework
Implementation Case
Roadmap for Customer Deployment
Gaining Control:
How a Formal Cost Management Organization Can Help Telcos Control Network Costs
How a Formal Cost Management Organization Can Help Telcos Control Network Costs
Overcomplicated and Inaccurate Supplier Bills
Poor Data
Network Inventory
Suboptimal Carrier Network
Regulatory Environment
Skill Sets
Metrics
Polling the Players
Build-versus-Buy Dilemma
Harnessing the Challenge into Opportunity
Genesis of Analysis and Evaluation Template
Analysis and Evaluation Matrix
Populating the Analysis and Evaluation Matrix
Insights Gained from the Evaluation Process
Take-Away Messages for OSS Framework Vendors
Disaster Recovery: Lessons Learned
A New York Minute
A New York Minute
Back-Ups
Insurance
Continuing Business
Service-Provider Considerations
Prevention
Managing Networks and Services with Intelligent Systems
Automating Decisions and Business Processes in Next-Generation Networks
Automating Decisions and Business Processes in Next-Generation Networks
Introduction: Smarter Network Management Systems-An Urgent Need
Automation Choices Today
Intelligent Systems
Part II: Profitability, Return on Investment, and Revenue Assurance
Sharpening the Saw
The Case for Investment in OSS for the Access Network
The Case for Investment in OSS for the Access Network
Maximizing Shareholder Value
Improving Service Levels
New Services
Usage Data Integrity and Revenue Assurance
The Importance of Revenue Assurance for Usage Data
The Operational Environment
Potential Problem Areas
Planning Usage Revenue Assurance Strategies
Usage Revenue Assurance Strategy Roadmap
Increasing Network Profitability
A Model for Bridging the Revenue Cost Divide
A Model for Bridging the Revenue Cost Divide
Opportunity Identification and Prioritization
Implementation Approach
Will Your OSS Investment Pay Off?
How to Increase the Odds of Success
How to Increase the Odds of Success
Mediation and Revenue Assurance
Features of Mediation-Based Revenue Assurance
Adaptive Revenue Assurance Delivers Maximum Network Profitability Understanding and Stopping Revenue Leakage Helps Service Providers Reduce Operating Costs and Increase Profitability
Understanding Revenue Leakage
Tools to Stop Revenue Leakage
Adaptive Revenue Assurance
Turn Revenue Leaks into Profits with Revenue-Recovery Solutions
Part III: Architectures, Technologies, and Solutions
IP/MPLS and Multi-Technology Network Management
Where We Are Today
Customer Needs
Network Infrastructure Services
Enhanced Network Services: VPN Services
A Successful Broadband Management Solution
Network Inventory Management
Configuration/Provisioning
Fault Management
MPLS Traffic Engineering
Network Performance
Solving the 3G Data-Management Problem
Wireless Internet Brings New Requirements
Technical Evolution
The "General 3G Data Management Problem"
How to Resolve the Problem?
The Benefits of Discrete Multi-Tone (DMT) Modulation for VDSL Systems
What Is Multi-Carrier Modulation?
History and Current Usage of Multi-Carrier Modulation
The Use of Signal Processing to Overcome Channel Impairments
Using MCM to Overcome Communication Channel Challenges
The Merits of DMT
MCM Limitations (Myth versus Reality)
Cross-Operator Service Discovery
Leveraging an Operator-Controlled ENUM Infrastructure
Leveraging an Operator-Controlled ENUM Infrastructure
Call-Flow Example: Cross-Operator MMS Service
Leveraging Existing OSS Architecture to Implement Flow-Through Provisioning
Real-World Success
What Is Hindering Business Processes?
Automation: The Key Today and Tomorrow
Where We Go from Here...
The New OSS: Architecture over Features and the Changing Definition of Network Inventory
Service Providers Have Spoken-OSS Software Vendors Must Meet Their Needs or Be Left Behind
Service Providers Have Spoken-OSS Software Vendors Must Meet Their Needs or Be Left Behind
New Inventory-Management Requirements
Other Modifications in the New OSS
New Focus on Scalable OSS Platforms
New OSS: Platforms First, Features Second
New OSS: New Inventory Checklist
Part IV: OSS in Wireless and Other Broadband Environments
OSS for Open, and Secure, Wireless LAN Roaming
Hotspot Roaming Market
Requirements
An OSS Framework
Enabling Secure Roaming
Techniques to Enhance Wireless Local-Area Network (WLAN) Performance
Communications Basics
Multi-Path
Antenna Diversity
Equalizer Techniques
Adaptive Power Management Feature
Billing Challenges of WLAN
Billing the Value Chain
Flexibility for End-to-End Billing and Roaming
Content and Premium Services
Mediating Billing
WLAN Future
Broadband Fault-Management Challenges
A Revolution
Significant Flaws
An Effective Solution
Resource Management: A Critical Function for Mobile Operators
Direct and Hidden Costs of Network Expansion
Transmission and Interconnection Complexity
The Need to Automate Business Processes
The Business Case for Integrated Resource Management
FCAPS and Traffic Modeling for DSL, Wireless, Cable, and ETTx Networks
Broadband Access Technologies
Integrated Network Management
Traffic Modeling and Network Dimensioning
The Seven Deadly Sins of Wireless LANS
Sin 1: Relying on 802.11 Built-In "Security"
Sin 2: Re-Wiring the LAN to Make It Wireless
Sin 3: Increasing Capacity and Coverage by Simply Plugging in More Access Points
Sin 4: Plugging a Wireless Access Point into a High-Speed LAN
Sin 5: Sacrificing Interoperability by Relying on Non-Standard Wireless LAN Extensions
Sin 6: Failing to Plan for Future Devices, Networks, and User Needs
Sin 7: Waiting to Deploy
Conclusion: Avoiding the Seven Deadly Sins
Operations Challenges with Multi-Technology Wireless Services
Operations Support for a Changing Business Model
Billing for 2.5G/3G Wireless Services
Fraud Management for Next Generation Radio Services
Part V: Interconnection, Integration, and Convergence
Next-Generation Converged Services
Evolution of Converged Services
Next-Generation Converged Services
Rapid OSS Integration
Business Drivers
The Integration Broker
Levels of Integration
Automatic Integration
Systems as Raw Materials
The Integration Platform
Types of Integration
The Asynchronous OSS
Quality of Service in OSS Integration
Survey of Major Standards-Based OSS Integration Technologies
The Business of Interconnection
Carrier Justification
The Two Classes of Large Network Operating Enterprises
The Respective Thresholds
Immediate Operational Benefits
Potential Future Benefits
OSS Database Integration
The Case for a Shared Information/Data Model
The Case for a Shared Information/Data Model
Scope of the Shared Information/Data (SID) Model
Framework of the Shared Information/Data Model
Details of the Shared Information/Data Model
The Converged Model and Its Future
Extending Control-Plane Functionality to Legacy Equipment
Benefits and Limitations of the Embedded and Common Control Planes
The Role of an Independent Control Plane
Components of an Independent Control Plane
How to Integrate Legacy Network Elements with Control Planes
Benefits of Extending an Independent Control Plane over Established Equipment
Part VI: Service Provisioning, QoS, and Customer Care
Total Service Quality Management for Competitive Advantage
Service-Level Agreements and Service-Level Objectives
Managing from Basic to Value-Added and Wholesale Services
Duplicate Event Checking in 3G Telecom Billing
Methodology of Working with One-Way Hash Functions
E-Provisioning Cuts Administrative Costs, Improves Asset Control
Ensuring Service Availability and Performance for Roaming Customers
Roaming Customers Drive Today's Profits
Testing Inbound Roamers Today
The Problem with Testing Outbound Roamers Today
An Innovative Solution to a Recurring Problem
The Solution in Practice: Testing the Launch of MMS Roaming
Data Assurance: Telecom's Knight in Shining Armor?
An Illustrative Story to Demonstrate the Importance of Data Assurance
Data's Impact
The Stakeholders
Establishing Data-Assurance Initiatives
Fulfill the Promises of Web-Based Customer Self-Services
Bandwidth on Demand: A Win-Win Proposition for Providers and Subscribers
Benefits to the Customer
Benefits to the Provider
The Technical Challenges of Bandwidth on Demand
A "Bandwidth on Demand-Capable" Management Solution
Part VII: Standards Specifications and Initiatives
New-Generation OSS
The TM Forum's Blueprint for Service-Provider Business Process Automation
The TM Forum's Blueprint for Service-Provider Business Process Automation
Defining NGOSS
Using NGOSS
Getting NGOSS Adopted
The TeleManagement Forum's New-Generation Operations System and Software (NGOSS)
Recent Developments in Providing an Architectural Framework for Designing Service-Provider Business Process Automation Solutions
Recent Developments in Providing an Architectural Framework for Designing Service-Provider Business Process Automation Solutions
The NGOSS Solution Approach
The Framework for New-Generation OSS/BSS
Java in Your OSS
Advantages of Java
Outdated Misconceptions about Java
Building Sustainable 802.11 Service Offerings
A White Paper for Service Providers
A White Paper for Service Providers
WLAN Hotspot Provider
WLAN Service Provider
WLAN Clearinghouse
Managed WLAN Service
Integrated WLAN Service
Turning Operations into a Revenue Generator
Future-Proof, Standardized Process Interworking
End-to-End Challenge, End-to-End Solution