Operations Support Systems 2002 Comprehensive Report: Enabling the Next-Generation Network

Format: Perfect Bound, 395 pages
ISBN: 1-931695-05-9
Price: $495; additional copies $250; with CD $595

Overview ·  Table of Contents ·  Features ·  Organizations ·  Who Should Read This Report

TABLE OF CONTENTS

Section I: OSS Business Issues and Strategies
OSS: A Strategic Weapon for Data CLECs in Challenging Conditions
	OSS Subsystems Architecting a Flexible OSS Maximizing OSS Output through Automation
Bundled Communications Services: Creating Higher Margins, Lower Costs, and Faster Speeds to Market
	Evolution of Bundled Offers Product and Service Bundles Challenges in Service Bundling
The Need for Next-Generation OSS
	The Public Network in the Past Case Study of a Service Provider Safeguarding the Quality of Customer Service Improved Efficiency, Operations, and Value
Business-Aware Contracts and the Shared-Data Model
	The Roles of Business and Systems Analysts E–TOM Artifact Examples NGOSS Repository or Catalog Organization Shared Data Artifacts
The Troubled CLEC: Causes, Symptoms, and Solutions
	Market Conditions Root Causes and OSS Impacts The Business Challenges Facing CLECs Measuring the Health of the OSS The Solution: Short-Term, Tactical Initiatives within a Strategic Architecture Independent Review
Market View of Customer-Self-Service Management
	Application Areas Obstacles, Opportunities, and the Market Today Forecast
Delivering an NGN OSS
	Defining the NGN The Quickly Changing Marketplace NGN OSS Challenges Delivering Value to the User
Generating Revenue in a CDMA 2000 Environment
	The Key Challenge: Increasing ROI The cdma2000 Architecture Simple IP, Mobile IP, and Prepaid
Redefining the OSS Value Proposition
	What Approaches Have Failed, and Why Are Today's OSSs Obsolete? Using the OSS Value Equation "End-to-End" OSS Functional Requirements First-Generation CLEC–in-a-Box OSS Analyzing the Real Costs of a Best-of-Breed OSS Second Generation CLEC–in-a-Box OSS Implementation Pre-Integrated, Best-in-Class Value Proposition Impact on the Bottom Line
Driving CLEC Business Intelligence for Competitive Edge and ROI
	What Is a Data Warehouse? Overview of a Case Study's Solution Differentiation Is in the Data Ancillary Benefits
Deploying Best-of-Breed Components
	The OSS Landscape and Deployment Challenge Best-of-Breed Components and Solution Matches Aligning Requirements to Tools Comparisons and Evaluations Leveraging Best-of-Breed Capabilities
How to Manage Telco Supply-Chain Partners
	Characterizing Different Telco Trading Partners How To Manage the Ongoing Relationship What To Include and Avoid in the Contract Warning Signs of a Failing Business Relationship
OSS for Managing Next-Generation Networks
	Current Challenges in Provisioning DSL Market Opportunity Product Criteria Benefits of a Superior OSS Solution Vendor Criteria
Winning the OSS Wars: Making the Carrier/Vendor Partnership Work
	Carrier Profiles Avoiding the Most Common Mistakes Inadequate Planning Recommendations
Mergers and Acquisitions
	Issues Related to Integration Business Processes and Workflow Products and Offerings Network Inventory, Infrastructure, and Post-Integration
Mergers and Acquisitions: Making Them Work
	The Role of Change Convergence and Differentiation Keys to Success: The Whole Picture
Section II: OSS Architectures, Integration, and Solutions
Integrating DSL Loop Management into Service Providers' Back-Office Systems
	OSS Components Deploying a Loop-Management System
Service Management of MPLS VPNs
	Shortcomings of Traditional IP Networks Key Benefits of MPLS VPNs MPLS VPN Service-Management Challenges Why IMS for MPLS VPNs?
Link-Monitoring Systems Come of Age
	LMS Overview Increasing Value The Next-Generation OSS
OSS Integration Approaches
	OSS Interoperability Needs OSS Integration through Management Interfaces Systems Integration of COTS Components OSS Deployment Approaches Industry Trends
Technology-Neutral Architecture
	NGOSS Principals and Components Contract Specification and Models
NSP Data Marts: A New Approach to Solving OSS Integration Problems
	Data Mart and OSS Integration Overview Data Marts Facilitate OSS Integration Advantages of NSP Data Marts for OSS Integration The Future of NSP Data Marts in OSS NSP Data Mart Scalability, Plugability, and Flexibility
Streamlining Operations for Service Providers in the Next-Generation Network Infrastructure
	Services in the Coming Years VPNand 3G Services Architecture for 2.5/3G Services Managing More Complexity Challenges for Service Providers Key Service-Assurance and -Fulfillment OSS Requirements
The Quick Fix? When a Billing System Needs a Patch
	Reasons and Business Case for a Patch The Problem of Process Out-Pacing the Competition Contracts and Clauses Slowing Down for a Test
Flow-Through Integrated Operations Solutions
	Operations Excellence Is the Goal Integrated Operations Best of Breed, or Pre-Integrated Best of Suite Operations Flow-Through and Scalability
Operations Architecture for Data-Centric Converged Telecommunications Networks
	Is the TMN Architecture Relevant to Data-Centric Networks? NEs and Element-Management Systems Business and Service Management Layers Network-Management Layer Getting Real: The Limitations of Inter-Domain Management Implementation as a Single Inter-Domain Manager Is Usually Not Reasonable Interlayer Interfaces: CORBA, XML, and EJB Look Like the Keys
Process Flow in Service-Delivery Solutions
	271 Testing, Challenges, and Implementation Process and Application Integration Integrated Service-Management Application Architecture Environment Integration Lessons Learned
Complexity of New Network Architectures Creates SS7 Management Challenges
	Challenges of IP Signaling The Solution Looking Ahead
A Repeatable Approach to Successful Billing System Conversions
	Business Drivers Data Conversion in a Nutshell Planning for Success: The Envision Phase Constructing the Infrastructure: The Realize Phase Flipping the Switch: The Run-and-Evolve Phase
Ubiquitous Bus Technology
	Model-Driven Architecture Multiple Interface Support Distributed Services Architecture A Case Study
Functional Architecture: The TeleManagement Forum's Telecom Operations Map
	Service Development and Operations Processes Network and Systems Management Processes Information Systems Management Processes Benefits to FAB Sequence E–TOM Business Process Framework
Section III: New Service Provisioning, Standards, QoS, and Customer Care
Centralized Network-Performance Monitoring
	Components of Performance Management Performance-Management Implementation
Service Provisioning and Network-Inventory Management
	The Network-Inventory Context The Network-Provisioning View Real-Time Inventory Implementation and Operation Technical Specifications
IP–Telephony OSS for Real-World Success
	IP–Telephony Market Evolution Operational Challenges OSS for Real-World Success
Service Assurance: Empowering Operational Excellence
	Merging Service Models Service-Assurance Systems: Different Views Fault, Problem, and Performance Management Data Collection, Real-Time Monitoring, and Trend Analysis Restoration, Testing, and Diagnosis Service, Business, and CustomerView Service Delivery, Usage, and, CRM
VPN Performance Management
	Traditional Performance Measurement Service-Level Agreements Performance Management in the OSS Landscape Future Challenges
Maintaining Quality of Service
	Providing and Guaranteeing QoS The Bottom Line Is Always the Bottom Line
Defining "Carrier Grade"
	Carrier-Grade Reliability, Upgradeability, and Maintainability Carrier-Grade Supportability and Network Elements How Is Carrier Grade Obtained? What Is the Role of Industry?
Take the Proactive Approach to Revenue Assurance
	Automation Is the Key to Survival Interfaces Are Vulnerable to Leaks Review Processes for New Solutions Metrics Drive Proactive Behavior Bottom-Line Education
OSS Package Selection
	Package Solutions Present Challenges OSS Package Selection Methodology Portfolio-Integration Solution Framework Package Testing Approach
Integrated Architecture for Service Differentiation
Network Outages and Quality
	Arguments Against Standards Compliance Best Practices Outage Reports and Common Causes of Outages Network Architecture Notes on Common Channel Signaling Problems with Diversity: Case Studies
Section IV: OSS in Wireless, Cable, and Other Broadband Environments
Creating Value in Broadband Cable with CRM
	The Difference between Opportunity and Success CRM Examined: Challenges and Benefits Focusing on Objectives and Benefits
Quality of Service for Wireless Networks
	Current Wireless Market Situation Case Studies: System Setups, Tests, and Results Benchmarking versus Continuous-Monitoring Methods Proposed Cost-Effective Monitoring Strategy
Cable Broadband Service Management: Case Studies of Workflow Implementations
	Digital versus Analog Television and HDTV Cable Company Size Service-Management Models Workflows in the Cable Industry
Wireless-Network Benchmarking and Improvement Strategies
	What Is Benchmarking? Uses of Benchmarking Data Designing a Benchmarking Program The Competitive Advantage
Service Fulfillment for the Evolution of Cable Broadband: A New Generation
	Industry Drivers Multiple Broadband Service Offerings Next-Generation Service-Fulfillment Solution Cable Broadband Service Provider Challenges and Needs
OSS Challenges for Multiple Broadband Service Integration
	Broadband Forecasts and Projections Architecture Design Multi-Technology OSS Integration OSS Issues for Multi-Industry Integration Build Community, Not Diversity
Optical Networks Find OSS
	Provisioning: The First Wave Optical Vendors Look to Complex Billing Optical Usage Data Challenges Ahead
Choosing the Best OSS is Key to DSL Service Providers' Success
	Current Challenges in Provisioning DSL Market Opportunity The OSS Solution Vendor and Product Criteria
Service-Provider Environment and IP Service Assurance
	New Service Trends Technical Issues Service-Assurance Delivery Business-Model Trends
Optimizing GSM Networks to Achieve Performance and Capacity Goals at Minimum Cost
	Case-Study Solution and Company Profile The Value Proposition The Current State of the Cellular and GSM Industries The Move from Voice-Centric to Data-Centric Networks Strain on Existing Infrastructure The Need for Network Optimization
Implementing Mobile Self-Care and Other Mobile Applications
	Supporting Multiple Devices Leveraging Existing Systems Full Transactional Capabilities for Mobile Choosing a Business Model

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