The Future of Unified Messaging

Format: Spiral-Bound, 187 pages
ISBN: 0-933217-69-2
Price: $1,995

Overview ·  Table of Contents ·  Contributor ·  Features ·  Who Should Read This Report

TABLE OF CONTENTS

Chapter 1: Executive Summary

Chapter 2: Introduction to Unified Messaging

• History
• Message Statistics
• Definitions
• Benefits
• Overview of the Report and Its Methodology

Chapter 3: Technologies for Unified Messaging

• Key Components of a UM System
• Architectural Approaches to Unified Messaging
• Technical Characteristics of UM Systems
• Centralized versus Distributed UM Architecture
• Open versus Proprietary UM Systems
• IP–Based versus PSTN–Based UM Systems
• Fault Tolerance Issues in UM Systems
• Scalability Issues
• Results of the Survey
• Enabling Technologies for UM Systems
• Access Technologies to Unified Messages
• Other Features of UM Systems
• Real-Time Features of UM Systems
• Cross-Messaging for UM Systems
• Intelligent Agents for UM Systems

Chapter 4: Current Market Status

• User Demands
• Vendor Perspective
• Target Markets
• Implementation Issues
• Market Opportunities
• Current and Projected Revenue Levels
• Pricing Issues

Chapter 5: Standards for Unified Messaging

• Introduction
• Microsoft Exchange Server
• Client-Server Interface Standards
• POP3
• IMAP
• Internet Standards
• SMTP
• MIME
• VPIM

Chapter 6: Unified Messaging Vendors and Products

• Overview of UM Products and Services
• Technical Characteristics of UM Products
• Lucent's Octel Unified Messenger
• Interactive Intelligence's Unified Messaging System
• MediaGate's iPost
• Big Sky's Unified Messaging Assistant
• AVT's CallXpress
• Amteva's Unified Messaging Plus
• Active Voice's ViewMail
• Centigram's OneView
• Callware's Callegra
• Ericsson's UMS 800 Wireless Messaging System
• Other UM Vendors and Products
• Discussion of Survey Results

Chapter 7: Case Studies and Deployment of UM Systems

• Phases in Deployment of Unified Messaging
• Overview of Significant UM Trials and Systems

Chapter 8: Strategies for Success

• Perspective of Carriers and Public Network Operators
• Users' Perspective
• The Unified Messaging System Test
• Effective Strategies for Success for UM Software Developers

Chapter 9: Final Analysis and Conclusions

• The Future of Unified Messaging
• Vision of UM Adoption and Deployment in the Next Decade
• Discussion of Survey Results

Appendices

• Survey on Unified Messaging and Its Results
• Members of Expert Panel
• Survey
• Detailed Results of the Survey
• Buyer's Guide
• Glossary of Key Terms
• Bibliography