IEC: Publications

Nine Features Carriers Should Demand in Converged Equipment
Arun Bellary, Chief Executive Officer, Metro-Optix
Kris Shankar, Chief Technology Officer, Metro-Optix

The "Extra Mile": The Dynamic Frontier of Networking
Joseph Bonocore, Chairman and Chief Executive Officer, Eclipse Networks

The Public Network Service-Provider Challenge: Customer Service and Profitability in the Internet Age
Dale Booth, Chairman and Chief Executive Officer, EngineX Networks
Bob Rae, Vice President, Technical Operations, EngineX Networks

An Infrastructure Plan for a Fully Converged World
Hugh Bradlow, Chief Technology Officer, Telstra
Leith Campbell, General Manager, New Wave Research, Telstra

OSS with the Network as a Killer Application
Bruce Brown, President and Chief Executive Officer, Vertel

Logistics and the Net Economy
Enzo Cardi, President, Poste Italiane S.p.A.

Meeting Demand for Extended-Reach Enhanced Voice and Data Services
Joseph T. Charles, President and Chief Executive Officer, Charles Industries

Next-Generation Backbone Networks: From Trees to Rings to Mesh
William R. Cobb, President and Chief Executive Officer, PetroNet

Business and Trade Links Reflect Strong U.S.–Irish Relationship
John Corrigan, Chief Executive Officer, Enterprise Ireland

Within the Grasp: Mobile Communications Bring Home Networking from Concept to Reality
Neil E. Cox, President, SecurityLink

Next-Generation Networks and the Future of the Telecommunications Industry
Frank D'Amelio, Group President, Switching Solutions Group, Lucent Technologies

The Mobile Broadband Future
Ray Dolan, President and Chief Executive Officer, Flarion Technologies

Converging on Convergence: Bringing Home the Bacon from the Services Supermarket
Joseph Elchakieh, President and Chief Executive Officer, Sedona Networks

Customer Focus a Main Part of E-Business Success
Kevin Elmore, President and Chief Executive Officer, Cygent Incorporated

The Next-Generation Network
Brian P. Fink, Senior Vice President, Systems and Product Development, Global Crossing

Enhanced Services: The Next Route in the IP Telephony Revolution
Elon Ganor, Chairman and Chief Executive Officer, VocalTec Communications Ltd.

Platform-Independent SS7: The Impact of SS7oIP on SS7 Application Development
Anjan Ghosal, President and Chief Executive Officer, IntelliNet Technologies, Inc.

Communications Monopolies in the Third World
Abdel Maksoud Khalifa, Chief Executive Officer, Qattan Electronics

Beyond the Network: The E-Commerce Opportunity for the U.S. Telecommunications Industry
Joseph S. Kraemer, Director, LECG, LLC

Powering the New Economy
Mike LeGoff, President, Dynex Power

Customer Relationships Empower Business Growth
Roger Leitner, President, ALLTEL Information Services

The Convergence of Optics, ATM, and IP
Vijay Lewis, Chief Technology Officer, Valiant Networks

Voice over IP: Its Benefits and Challenges
Gordon K. Lin, President and Chief Executive Officer, Lintel Communications, Inc.

Outsourcing: The Bind That Ties
Rom Mattesich, Chief Executive Officer, GlobalXchange Communications, Inc.

Outsourced Messaging: The Gift Horse to the Enterprise
Isabel Maxwell, President, Commtouch, Inc.

Telecommunications Fraud: The New Frontier
Daniel McGinnis, President and Chief Executive Officer, SOTAS, Inc.

Network Services Platforms: Frameworks to Deliver Applications on Demand
Nelu Mihai, President and Chief Executive Officer, CPlane Incorporated

The Future of Russia's Telecommunications Industry
Andrey Miroshkin, President, Groteck Publishing

Security in a Connected World
Ron Moritz, Senior Vice President and Chief Technical Officer, Symantec Corporation

Customer Knowledge at the Core: Bringing Customer-Awareness to Service Management for Telecom and Data Service Providers
Dave Nelsen, Chief Executive Officer, CoManage
Andy Fraley, Vice President of Engineering, CoManage

OSS Is Not a Killer Application
Eric Nelson, Chief Information Officer, Netifice Communications, Inc.

Customer-Relationship Management: The Future Competitive Driver
Mark Nielsen, President and Chief Operating Officer, Wireless21, Inc.

How Next-Generation Technologies Will Alter the OSS Landscape
Kevin OHara, Chief Operating Officer and Executive Vice President, Level 3 Communications

Rural Telecommunications: The DaRT Solution in Nigeria
Jeye A. Okorodudu, Chairman and Chief Executive Officer, African Telecommunications Network Ltd.

Optimizing the Transport Infrastructure for Packet Services
Anand Parikh, Co-Founder and Vice President, Business Development and Product Management, Appian Communications

Scalability and Economy in Terabit Networks
Mike Parton, Chief Executive Officer, Marconi Communications

Solutions to BSS and OSS Interaction
Wayne Purboo, Chief Technology Officer, Solect Technology Group

Facilitating End-to-End OSS Integration and Management: An Interconnection Perspective
Dale Quick, Chief Operating Officer, Quintessent Communications

IP Telephony Deployment
William J. Rich, President and Chief Executive Officer, VocalData

Telecom Convergence: (When) Will It Happen?
Pradeep Samudra, Vice President, Broadband Networks, Samsung Telecommunications America

Web-Side Story
Cosmo Santullo, President and Chief Executive Officer, Mirror Image Internet, Inc.

What You Never Thought Possible: The Wireless Internet
Paula Serratore, Vice President, Global Marketing, Communications, and Public Affairs, Global Telecom Solutions Sector, Motorola, Inc.

Integration Boosts Softswitch
George Shenoda, Founder and Chief Technical Officer, Oresis Communications

Beyond Data-Aware SONET
Alnoor Shivji, President and Chief Executive Officer, Cyras Systems

IN in Latin America
Steven D. Silberstang, President and Chief Technical Officer, Voice Services Platforms Division, Comverse Network Systems

Universal Service Fund: Telecommunications Services for All
Jon E. Slater, President and Chief Executive Officer, Puerto Rico Telephone

Nano-Technology and MEM Systems
Sabrie Soloman, Chairman and Chief Executive Officer, American SensoR x Inc.

The Proliferation of 21st-Century B2B Environments
Kerry C. Stackpole, President and Chief Executive Officer, Data Interchange Standards Association

Enabling an Interactive Value Proposition for Communications Providers
Kent Steffen, President and Chief Executive Officer, Telution, Inc.

Views on Frequency Auctions and Spectrum Value
Reijo Svensson, Chief Executive Officer, Telecommunications Administration Centre, Finland

Short-Duration Transaction Networks: An Overview
Angus Telfer, Chief Technology Officer, INETCO Systems

Broadband for the Global Future
Gerd Tenzer, Member of the Board of Management Responsible for Networks, Purchasing, and Environmental Protection, Deutsche Telekom AG

A Telephone in Every Village
Armando Vargas-Araya, Vice President and Regional General Manager, ICO Global Communications

Breaking the Mould: The Future of Management Systems
Keith J. Willetts, Chief Executive Officer, Mandarin Associates Limited; Chairman and Co- Founder, TeleManagement Forum

System-on-Chip Design and the Role of Development Platforms
Jauher Zaidi, President and Chief Executive Officer, Palmchip Corporation

Optical Access Networking: The Last Mile of the All-Optical Network
Anthony Zona, President and Chief Executive Officer, Quantum Bridge Communications

The Internet: Perspectives from Developing Countries
Gabriel Mesa Zuleta, President, Telecom Colombia

Section II: Business, Marketing, and Regulatory Issues

Delivering Document Management Systems through the ASP Model
Zijad Aganovic, President and Chief Executive Officer, CyLex Systems
Borko Furht, Professor, Florida Atlantic University
James Sheen, Chief Technology Officer, CyLex Systems

Competition for Convergence: The Battle Cry for Bundled Services
Mor Allon, Vice President of Business Development, OnePath Networks

Issues and Strategies in Latin American Telecommunications: The Global E-Economy
Sanford V. Berg, Director of the Public Utility Research Center (PURC), Warrington College of Business Administration, University of Florida
Mark A. Jamison, Director of Telecommunications Studies, Warrington College of Business Administration, University of Florida

Telecommunications Benchmarking Methodology
Thomas Bookwalter, President, Lynx Technologies

Telecommunications Business Development Options for Municipal Utilities
Ronald O. Brown, President, Ronald O. Brown Consulting

Analysis of the Telecom Industry and Markets in Australia and New Zealand
Paul Budde, Telecommunications Consultant, Paul Budde Communication

E-Commerce: Understanding the Real Impacts of Branding and Sales
James Carlini, President and Chief Executive Officer, Carlini & Associates, Inc.; Adjunct Professor, Northwestern University

Focusing on Business Communications
James Colby, Vice President, Marketing, Voice Services Platform Division, Comverse Network Systems

Getting Your Marketing Ducks in a Row: Getting Started, Getting Face Time, and Closing the Deal
Deb Di Gregorio, President and Founder, Camar�s Communications

Creating Services in New-World Networks
William L. Edwards, Network Consultant, NEC America

Measuring Competition for Local Services in Ameritech Ohio Using the Diagnostic Method for Assessing Competition
William L. Fitzsimmons, Managing Director, Telecommunications Practice, LECG, LLC
Lori S. Lent, Principal, LECG, LLC

The Role of Technology in Gaining and Sustaining Competitive Advantage
Robert S. Fleming, Professor of Management and Management Information Systems, Rowan University

Saved by the OXCs
Clifford Holliday, President, B & C Consulting Services

Multichannel Guided Selling: A Model for Effective Selling in an Era of Complexity
Rizwan Kheraj, Chief Technology Officer, Knowledge Junction Systems

Microsoft Antitrust Litigation: The Case for Standards
Ken Krechmer, Co-Founder, Communications Standards Review; Fellow, International Center for Standards Research Program, University of Colorado at Boulder
Elaine Baskin, Co-Founder, Communications Standards Review

Convergence Theology
P. H. Longstaff, Professor, Syracuse University

The Business of Computer Graphics
Carl Machover, President, Machover Associates Corporation

The Future Broadband Home
Alex Mitchell, Director, Sales, BroadJump, Inc.

The Strategic Management of Telecommunications
Steven R. Powell, Professor, California State Polytechnic University, Pomona

Consensual Hallucinations: Opening the Door of the Possibility Factory
David Prior, Practice Director, eServices and Infrastructure, The Phillips Group

Industry Consultants: A Growing, but Underleveraged, Market Opportunity
Michael A. Sawka, President, The Brookside Group, LLC

Telecom Survivors
Lokesh Sehgal, President, Learning Orbit, Inc.

Access Issues under E.U. Regulation and Antitrust Law: The Case of Telecommunications and Internet Markets
Herbert Ungerer, Conseiller, Directorate General for Competition European Commission, Brussels; Fellow at the Weatherhead Center for International Affairs (August 1999–August 2000); and Research Affiliate, Program on Information Resources Policy, Harvard University

The Open-Access Challenge: Enabling Open and Competitive Access to Local Telephone Networks
Ben Wagner, Director of Business Development, Westwave Communications

Telecom Challenges
Patrick E. White, Senior Technology Advisor, Safeguard Scientifics, Inc.

An ALTS Analysis: Local Competition Policy and the New Economy
David A. Wolcott, Director, Public Policy Research, Association for Local Telecommunications Services (ALTS)

Section III: Network Technology and Applications

The End-to-End G.shdsl Solution
Keith Atwell, Director of Business Development, Carrier Networks Division, ADTRAN, Inc.
Everett Brooks, Director of Market Development, Enterprise Networks Division, ADTRAN, Inc.

Techniques for Optimizing Voice Processing on an "Algorithm Processor": An Example
Anurag Bist, Co-Founder and Manager, Media Processing, VxTel, Inc.

DSL Everywhere: Broadband Loop Carrier
Gary Bolton, Vice President, Product Marketing, Catena Networks

Memory-Centric versus Processor-Centric System-on-Chip Design Architecture
Bill Cordan, Vice President, Colorado Design Center, Palmchip Corporation

ATM Services
Andrea A. Davis, Strategic Planning Director, Siemens

Plug-and-Play DSL
Hugues De Fombelle, Business Unit Manager, DSL Products, EICON Technology

Fiber Solutions for All-Optical Networks for Metro
Matthew G. Estep, Product Line Manager, Metro, Corning

Source-Synchronous Bus Design and Timing Analysis for High-Volume Manufacturable System Interconnects
Maynard Falconer, Staff Engineer, Desktop Platforms Group, Intel Corporation
Ahmed Omer, Staff Hardware Design Engineer, Desktop Platforms Group, Intel Corporation

Building 10 Gigabit/DWDM Metro-Area Networks
Steve Garrison, Director of Corporate Marketing, Riverstone Networks

Metropolitan and Carrier Backbone Services: Metropolitan and National Carrier Architectures and Strategies for High-Bandwidth Traffic
Frank M. Groom, Professor, Graduate Center for Information and Communication Science, Ball State University
Kevin Groom, Data Network Engineer, AT&T

Integrated Voice and Data over T-1
Gregory Hutterer, Director, Cable Marketing, TollBridge Technologies

Electromagnetic Interference Suppression in Modular Furniture
Phil Klingensmith, Principal, Compass Telecommunications Consulting
Vic Phillips, Principal, Compass Telecommunications Consulting

Anatomy of a Distributed Network Architecture
Jorg Lorscheider, Vice President of Product Development, Holocom Networks
Court Klinck, Director of Product Marketing, Holocom Networks
Vic Phillips, Principal, Compass Telecommunications Consulting

Assessing the Impact of Broadband Access on the Carrier Network
Ron Landi, Senior Engineer, Network Technology and Planning, WorldCom

Metadata Management for Storage-Area Network File Systems
Yong Kyu Lee, Professor, Department of Computer Engineering, Dongguk University, Seoul, Korea
Shin Woo Kim, Ph.D. Candidate, Department of Computer Engineering, Dongguk University, Seoul, Korea

Software Tools for the Analysis and Design of Optical Components, Systems, and Networks
Olaf Lenzmann, Chief Architect, Virtual Photonics
Arthur J. Lowery, Group Technical Officer, Optical Systems Group, Virtual Photonics Pty. Ltd.
P. Harshavardhana, Group Technical Officer, Optical Networking Group, Virtual Photonics, Inc.

What Are "Next-Generation" Networks?
Edward J. Luff, Product Engineer, Product Management and Strategy, Alcatel

Integrated Architecture: A New Paradigm for Telecommunications
K. T. Ma, Director of Marketing, Marconi Communications

Dynamic Control of SONET/SDH/DWDM Transport Networks to Carry Data Traffic More Efficiently
S. Makam, Staff Engineer, Tellabs
D. Levandovsky, Lead Engineer, Tellabs
C. Parollina, Staff Engineer, Tellabs

The Next-Generation Internet: Optical Networking, Middleware, and DiffServ
Joel Mambretti, Director, International Center for Advanced Internet Research, Northwestern University; Director, Metropolitan Research and Education Network

Ringbusters: With Optical Mesh, Carriers Can Stop Going in Circles for "New-World Bandwidth"
Nitish Mandal, Manager, Strategic Markets, Tellium

SelectPlay: Software over Broadband on Demand
Allan McLennan, Senior Vice President, Media Station

The Connection between Profit and Services in the Next-Generation Network
Rao Mikkilineni, Vice President, Product Marketing, LightSand Communications
Gregg Pugmire, Director, Product Management, LightSand Communications

New End-to-End Services for Next-Generation Networks
Omayma E. Moharram, Manager, SP&C, Network Architecture and Business Development, Nortel Networks
Roch Charbonneau, Vice President, Customer Business and Network Solutions, Nortel Networks

Integrated Software-on-Silicon Solutions for Next-Generation DSL CPE
Rama Mwikalo, Director, Systems Architecture, Virata

Building on Innovation: The Dynamics of SoC Design Methodologies and Application-Specific Platforms
Pascal A. Nsame, Staff Application Engineer, ASIC Product Solutions, IBM Microelectronics

Integrated Access Device and Residential Gateway Evolution: Home, Telecommuter, and Small Business
George Pitsoulakis, Manager, Advanced Technology, Westell

Pricing and Production of Software Applications and Service-Creation Tools for the Advanced Intelligent Network
Vinh Quan, Assistant Professor, School of Industrial Engineering, Ryerson Polytechnic University

Fiber-to-the-Home Market Trial
Stephen Smith, Senior Manager, Access Product Planning, Fujitsu Network Communications, Inc.

VoDSL: Challenges in the Partnership Model
Carl Steen, Director, Data Product Development, Focal Communications

Building Next-Generation Networks
Dany Sylvain, Director, Service Providers, Nortel Networks

Metropolitan Optical-Network Design and Planning
Niloufar Tayebi, Senior Network Planner, Optical Networks Evolution, Nortel Networks
Anthony Di Michele, Associate Director, Network Strategic Planning, Bell Canada
Antoine Abou-Arrages, Associate Director, Network Strategic Planning, Bell Canada
Zouheir Mansourati, Senior Manager, Optical Networks Evolution, Nortel Networks
Doug Ranahan, Manager, Optical Networks Evolution, Nortel Networks
Paul Richardson, Director, Strategic Planning, Bell Canada

Technology for Extended-Range DSL for Voice and High-Speed Internet Access
Avi Vaidya, Vice President of Engineering and Chief Technical Officer, Charles Industries, Ltd.
Dale Wittlock, Principal Member of the Technical Team, Charles Industries, Ltd.

An Optical Payload and Network Management Platform for Metro Optical Networks
Li-Ran Wu, Vice President, Management Software Engineering, Sorrento Networks
Don Jiang, Software Manager, Sorrento Networks
Kevin Su, Software Manager, Sorrento Networks

Architecture Patterns of Component-Based, Middle-Tier Servers
Chong-Wei Xu, Professor, Mathematics and Computer Science, Georgia Southern University

Section IV: Packet Networking, IP Telephony, and the Internet

Making IP Telephony a Reality
Pedro Colaco, Director, IP Telephony, Unisphere Networks

The Internet Boosts the Intelligent Network toward New Advanced Services
Alberto Cuda, Software Engineer, Network Intelligence Department, CSELT
Patricia Lago, Assistant Professor, Department of Control and Computer Engineering, Politecnico di Torino
Carlo Alberto Licciardi, Project Manager, EURESCOM Project, CSELT

Carrier IP Telephony: Protocols and Standards
Robert A. Dye, Director, Product Marketing, Sonus Networks

IP Implementation in FPGA
Kevin Edwards, IP Product Specialist, Mentor Graphics

New Services from PSTNs and IP Networks
Carol Gruchala, Member of the Technical Staff, AIN Service Assessment and Development, SBC Communications

Internet Telephony: Ready for Prime Time?
Mike Heller, Senior Manager, Cisco Systems

A Soft Focus
Kevin Keough, Vice President of New Business Development, Inet Technologies, Inc.

PSTN/IP Convergence: A Customer and Services Perspective
Robert A. Koch, Senior Member of the Technical Staff, Science and Technology Department, BellSouth

Service Architecture Frameworks for the IN and IP Space
Jack P. Kozik, Director, Intelligent Network Architecture, Lucent Technologies

Engineering Diverse Services on Multiple Heterogeneous Cellular Networks
Susan Lincke-Salecker, Senior Lecturer, Computer Science, Illinois Institute of Technology

Implementing VoIP–Based Networks
Vir V. Phoha, Associate Professor, Computer Science, Louisiana Tech University
Sunil Babu, Graduate Student, Computer Science, Louisiana Tech University

Creating a Central Platform for the Migration to the New Voice Infrastructure
Shannon Pleasant, Director of Corporate Strategy, General Bandwidth

Voice Quality in Converging Telephony and IP Networks
Stefan Pracht, XoIP Product Marketing Manager, Agilent Technologies
Dennis Hardman, XoIP Learning Products Engineer, Agilent Technologies

SIP and Other IETF Standards Update
Jonathan Rosenberg, Chief Scientist, dynamicsoft

High-Speed Data Connections: A Residential Service Mandate
Gary Ross, Vice President of Product Development, Connexn Technologies

Circuit Extension over IP: The Evolutionary Approach to Transporting Voice and Legacy Data over IP Networks
Eitan Schwartz, Vice President and General Manager, TDMoIP Technologies, RAD Data Communications
Yaakov Stein, Chief Scientist, RAD Data Communications

The Future of Circuit Switching
Jim Turner, LIVE Net Manager, Lucent Technologies

Deploying and Managing VoIP Services
Jim Udall, Chief of Scientific Staff, Nokia IP Telephony

Migrating the PSTN to Packet Voice
Jeffrey VanZwol, Director of Product Marketing, Oresis Communications

PPPoE: Background, Benefits, and Limitations
Brian Wenger, Principal Research Engineer, EarthLink

Section V: Wireless

Unified Messaging Applications
David Berndt, Director, Wireless/Mobile Technologies, The Yankee Group

SIM Cards: At the Heart of Digital Wireless Security
Jean-Louis Carrara, Director, Telecommunications, Gemplus
Leo E. Legaspi, Director, Business Development, Gemplus

Enterprise Wireless Communications Services Platform
Albert T. Chow, Technical Manager, AT&T Labs Research
Jinman Kim, Senior Member of the Technical Staff, AT&T Labs Research
Robert R. Miller, Head, Communications Technology Research Dept., AT&T Labs Research
Wenchu Ying, Principal Member of the Technical Staff, AT&T Labs Research

Wireless INternet
Gerry Christensen, Director of Product Management, SignalSoft Corporation

Wireless Home Networking: Simple Sets You Free
Marc Feghali, Wireless Product Line Manager, 3Com Corporation
Suzanne Shanley, Wireless Product Marketing Manager, 3Com Corporation

Redefining Mobile Wireless Backhaul Networks
Reini Florin, Senior Vice President of Sales, Marketing, and Customer Service, Paragon Networks International

Trade-Off Analysis of Handoff in Integrated Services Wireless Networks
Forouzan Golshani, Professor, Department of Computer Science and Engineering, Arizona State University
Edward A. Ashcroft, Professor, Department of Computer Science and Engineering, Arizona State University
Sirisha R. Medidi, Doctoral Student, Department of Computer Science and Engineering, Arizona State University

Partner Relationship Management: Keys to Expanding the Mobile Service Provider's Role in the Mobile Internet Value Chain
Darren McKinney, Market Development Manager, Mobile Internet, Amdocs

The Future of Satellite Communications
Joseph N. Pelton, Executive Director, Arthur C. Clarke Institute for Telecommunications and Information; Professor, George Washington University

One Network Service Provider's View of Transitioning Services to a Combined Wireline-Wireless Network
Michael Petrey, Consultant, Service Design, Verizon Network Services Group

3G: Navigating the Changing Landscape of Wireless Internet Marketing
Lana Phair-Sutherland, President, Phair-Sutherland Consulting, Inc.

On Fault-Management Wireless Network Management
Niki Pissinou, Professor and Director of Telecommunications and Information Technology Institute, Florida International University
Kia Makki, Associate Dean, College of Engineering, Florida International University
Birgitta Koenig-Ries, Postdoctoral Research Associate, Telecommunications and Information Technology Institute, Florida International University
Ms. Bharghavati, Ph.D. Student, The Center for Advanced Computer Studies, University of Louisiana at Lafayette

Advanced Broadband End-User Services
Asif Rahman, Director, Transmission Solutions, Broadband Access, Ericsson

Wireless Telecommunications: A Mobile Health-Care Perspective
Ramana Reddy, Director, Concurrent Engineering Research Center, West Virginia University
Ravi S. Raman, Assistant Director, Concurrent Engineering Research Center, West Virginia University
Sumitra M. Reddy, Research Associate Professor, Concurrent Engineering Research Center, West Virginia University

Section VI: Operations and Quality Control

Improving ADSL: Reach and VoADSL
Syed A. Abbas, Manager, Advanced Research and Development, Centillium Communications

OSS Interconnection: Benefits of Mediation
Timothy A. Allwine, Director, Clearinghouse Services, Illuminet

Breakthrough in Battery Quick Testing
Isidor Buchmann, President, Cadex Electronics

Service-Provider Provisioning and Customization
Anne Burris, Managing Consultant, Hewlett-Packard

IP Mediation + Flexible Convergent Billing Architecture = More Profits
Geoff Coleman, Product Manager, ADC Telecommunications

Profiting from Integrated, Automated Service Delivery and Assurance
Randy Custeau, Vice President, Product Management, Objective Systems Integrators

Security Issues in ASP Systems
Borko Furht, Professor, Florida Atlantic University

An Overview of the Delivery of Telecommunications Operations Support Systems through the Managed Services Delivery Model
Brian Graul, Product Manager, OSS Managed Services, KPMG Consulting, LLC
Shankar Sitapati, Marketing Manager, OSS Managed Services, KPMG Consulting, LLC
Kara Williams, Pricing Specialist, OSS Managed Services, KPMG Consulting, LLC

Consumer Interest in Next-Generation Broadband Services
Michael Greeson, Consulting Analyst, Parks Associates

Broadband Measurements in the Differential Mode: Accurate Determination of Dispersive Attenuation
Timothy Hochberg, Member of the Technical Staff, AtSpeed Technologies
Henri Merkelo, Member of the Technical Staff, AtSpeed Technologies
Glen Kimitsuka, Design Engineer, Compaq Computer
John Grebenkemper, Engineering Manager, Tandem Division, Compaq Computer
Dean Vermeersch, Engineer, Tyco Electronics

Impact of Potential Future Quality-of-Service Advances on Signaling System 7
Terry Hodgkinson, Future Networking Research, BTexaCT

Making Applications Perform
Todd Krautkremer, Vice President of Marketing, Packeteer

Coordinating OSS Integration and Interconnection for End-to-End Fulfillment of Customer Orders
Mark Merrick, President, Step 9 Software Corporation

Modeling Loss and Jitter in High-Speed Serial Connects
Dennis Miller, Senior Design Engineer, Technology Development, Intel Corporation

New Directions in Services Management
Debasis Mitra, Director of the Mathematical Sciences Research Center, Bell Labs
Kenan E. Sahin, President, Kenan Systems; Vice President of Software Technology, Bell Labs
Ravi Sethi, Vice President of Communications Sciences Research, Bell Labs
Avi Silberschatz, Executive Director of the Information Sciences Research Center, Bell Labs

An Automated Testing Environment for CTI Systems Using Concepts for the Specification and Verification of Workflows
Oliver Niese, Development Team Leader, METAFrame Technologies GmbH
Tiziana Margaria, Managing Partner and Chief Executive Officer, METAFrame Technologies GmbH
Andreas Hagerer, Software Development Consultant, METAFrame Technologies GmbH
Markus Nagelmann, Software Development Consultant, METAFrame Technologies GmbH
Bernhard Steffen, Chair of Programming Systems, Department of Computer Science, University of Dortmund
Georg Brune, Director of Development and Support for Applications and Solutions, Siemens AG
Hans-Dieter Ide, Head of HO SE 1, Siemens AG

Operations Support for Optical Networks Present and Future: A Network Management System Provider's Perspective
Dean Rader, Senior Systems Engineer, Telcordia Technologies
Gary Wood, TIRKS System Architect, Telcordia Technologies

Knowledge-Management Systems: Effective Rollout and Operation to Meet User Needs
Albert H. Rubenstein, President, International Applied Science and Technology Associates (IASTA, Inc.); Professor Emeritus, Engineering, Northwestern University

Winning the OSS Wars: Making the Carrier/Vendor Partnership Work
Ed Shanahan, Principal, The Management Network Group

Electromagnetic Compatibility (EMC) Management of the Project Compliance Process
Thomas P. Sims, President, Diversified T.E.S.T. Technologies, Inc.

Paycheck: Brought to You by Your Customers
Brenda E. Smith, Director, AIN Services Design, Verizon Technology Organization, Verizon Communications, Inc.

Organizing the Technology-Leadership Function for Universities in the Early 21st Century
Ray L. Steele, Director, Center for Information and Communication Sciences, Ball State University

An Agent-Oriented Approach to Service Management in MPLS Networks
Sakir Yucel, Software Engineer, Marconi Communications
Tuncay Saydam, Professor, Department of Computer and Information Sciences, The University of Delaware