Annual Review of Communications, Volume 53

Format: Hardcover, 950 pages
ISBN: 0-933217-80-3
Price: $395

Overview ·  Table of Contents ·  Features

TABLE OF CONTENTS

Section I: Executive Perspectives

Customer Satisfaction and the Role of OSS
Elizabeth Adams, President and Chief Executive Officer, TeleManagement Forum

Real-Time OSS for Next-Generation Service Management
Kevin B. Allodi, Corporate Vice President, Portal Software

Real-World DSL Deployment Issues
Eric Andrews, Vice President, Marketing, Turnstone Systems

The IP Local Exchange and Its Role in the Service-Provider Environment
Steve Bakke, Founder and Chief Technology Officer, VocalData

Venture Capital for Competitive Telecom Carriers
Joseph A. Beatty, Executive Vice President and Chief Financial Officer, Focal Communications Corporation

What to Look for in IP Load Balancers
Hooman Beheshti, Chief Technical Officer, RADWARE

Customer Care and Billing: Mission Critical
Julie Blouse, Senior Vice President and Chief Information Officer, GST Telecommunications

Trends in the Communications Industry
Joseph J. Bonocore, Chairman and Chief Executive Officer, Eclipse Networks

Network Convergence and Operations Support Systems
John E. Borden, President and Chief Executive Officer, Granite Systems

Enhanced Services: Examples and Opportunities
Lance L. Boxer, Group President, Lucent Technologies

XDSL versus Competing Technologies
Charles Cary, Vice President, Product Marketing, PSINet

The Next-Generation IP–Based Network
Wind Chen, Vice President, Business Strategy, Japan Telecom America

Regional Optical Fiber Cable Systems: A European Case Study
Lawrence M. Codacovi, President and Chief Executive Officer, Pangea Ltd.
Stephen E. Lovas, Executive Vice President, Pangea Ltd.

Full Fiber Capacity Realized with High-Order Mode Technology
Yochay Danziger, Chief Technical Officer, LaserComm
Doug Askegard, Product Planning, LaserComm

An Introduction to Intelligent Optical Networking
Desh Deshpande, President and Chief Executive Officer, Sycamore Networks

Advanced Management and Provisioning of Next-Generation Digital Subscriber Line Services
Daniel J. Doczy, Vice President, Access Products Division, ECI Telecom

Managing Innovation in the New Economy
Chris M. Earnshaw, Group Engineering Director and Chief Technology Officer, British Telecommunications plc

Improving Customer Focus and Competitive Positioning through Effective Outsourcing
Ted P. Ehling, Vice President, Ernst & Young LLP

The Softswitch Revolution for IP Networks: Voice Services Are Just the Beginning
Isaac Elliott, Senior Vice President, Level 3 Communications

E-Commerce Bundling for the Communications Provider
Kevin Elmore, Chief Executive Officer, Cygent

Provisioning Solutions Must Keep in Step
Frank Fawzi, President and Chief Executive Officer, CommTech Corporation

E-Commerce at Work
Robert L. Fike, President, Traian Internet Products

Unleashing the Network's Edge
Daniel J. Gatti, President and Chief Executive Officer, Mayan Networks

The Operations Systems Implications of Managing Next-Generation Networks
C. Zachary Gilstein, Vice President and General Manager, Telcordia Technologies

A New Model for Broadband Connection Management
Mike Golden, Founder and Chief Technical Officer, WarpSpeed Communications

The Elegant Evolution to Wireless Third Generation
Bo Hedfors, Executive Vice President, Motorola; President, Motorola Network Solutions Sector (NSS)

Architecture for a Scalable IP Services Switch
Manju Hegde, Chief Technology Officer, Celox Networks
Curtis Davis, Vice President for Strategic Business Development, Celox Networks
Jean-Pierre Bordes, Monier Maher, and Otto Schmid, Chief System Architects, Celox Networks

The Postal Customer Service Center System—An Example of Network and Field Fusing
Li Jin, Chief Executive Officer, Polar Source Science & Technology (Tianjin) Ltd.

IP Voice, Fax, and Video Services and Applications
Douglas W. Kellermann, Vice President, VOIP Services, Broadwing Communications

Network Intelligence: A Paradigm for the Service and Networking Convergence toward Universal Communications
Pasi Kemppainen, Chief Technology Officer, Intellitel Communications

The Power of DSL
Robert E. Knowling, President and Chief Executive Officer, Covad Communications

The Market-Driven Economics of Voice over IP
Joseph S. Kraemer, Senior Vice President, PHB Hagler Bailey

Change Realization in the Communications Industry
Eugene F. LaBorne, Jr., Vice President and General Manager, Business Process Consulting Business Unit, Telcordia Technologies
Suresh Subramanian, Group Vice President and Managing Director, Business Process Consulting Business Unit, Telcordia Technologies

Next-Generation Operations Support Systems for Next-Generation Networks
Frank Lauria, Vice President, Strategic Business Development, CommTech Corporation

Customer Satisfaction in a Multiparty Environment
Bryan Long, Vice President, Marketing, Copper Mountain Networks

Efficiently Provisioning Custom Software-Development Services
Dennis Lunder, Former Vice President of Corporate Marketing, Exigent International

Transformation of the Cable Television Industry
Venkata C. Majeti, Chief Executive Officer, Cadant

Public Policy from the Perspective of an Aggressive Competitor
Martin T. McCue, Senior Vice President, Global Crossing–North American Operations

The New Network Landscape
David W. Michaud, Chairman and Chief Executive Officer, Taqua Systems

Fiber Deployment in the Local Loop for Business Applications
Rob Newman, President, Chief Executive Officer, and Cofounder, Atmosphere Networks

Third-Party Mediation Services
David Nicol, Vice President, Product Management and Development, Illuminet

Development of QoS Services
Mark Oros, Chief Operating Officer, NYSERNet

Managing the Copper Loop in the 21st Century
Mike Perrault, President and Chief Executive Officer, Simpler Networks

New Models in the Creation of Internet-Ready Buildings
Amnon Ptashek, Vice President of Technology, Orckit Communications

The New Integrated Communications Providers
Vince Rocca, Chief Technology Officer, 2nd Century Communications

DSL: The Current State of the Market and Technology
William V. Rodey, Vice Chairman, HyperEdge Corporation

Internet Customer Care: The Shift to Consumer Self-Testing
Peter Schmidt, Founder and General Manager, Teradyne NorthStar Internetworking

Branching Out: What's Next for OSS
Al Somji, President and Chief Executive Officer, Eftia OSS Solutions

The Many Voices of DSL—Marketing Strategies for Voice over DSL
Jennifer N. Stagnaro, Vice President of Marketing, CopperCom

Automating Service Management for Competitive Advantage Options and Opportunities for CLECs and ISPs
Venkates Swaminathan, Executive Vice President and Chief Strategist, NightFire Software

Prepaid International Roaming Enters the Mass Market
Gordon Taylor, Director General Mobile, Swisscom North America

Germany as an Attractive Telecommunications Location
Gerd Tenzer, Member of the Board of Management Responsible for Networks, Purchasing, and Environmental Protection, Deutsche Telekom AG

Delivering On-Demand IP Services in the Next-Generation Network
Paul Terry, Vice President, Research and Development, Chief Technology Officer, Abatis Systems Corporation

Personalizing the Web Experience with Streaming Audio
William A. Tomeo, President and Chief Executive Officer, TellSoft Technologies

VDSL for International Full-Service Access Networks
Michael S. Van Patten, Senior Vice President, Elastic Networks

The Evolution of the Remote Access Server to a Universal Port–Enabled Platform
William E. Whitowsky, Senior Vice President of Engineering and Chief Technical Officer, Texas Instruments
Dennis R. Gatens, Product Management Director, Texas Instruments

New-Generation Networks and Services—E-Management or E-Chaos?
Keith J. Willetts, Chief Executive Officer, Mandarin Associates Limited

Providing Ubiquitous DSL Service
Joseph R. Zell, President and Chief Executive Officer, Convergent Communications

Collaboration Strategy to Penetrate into ISP, ICP, and Telecom Services Markets in China
Robert Zhang, President, Pac Bridge Communications Inc

Section II: Business, Marketing, and Regulatory Issues

DSL: Branding for Success
Taufique Ahmed, Product Marketing Manager, Level One Communications

Making Electronic-Commerce Transactions Happen
Mark Atchison, Director, Financial Products, EDS

The Value-Added Effect: Role and Importance of Value-Added Services
Gerald T. Christensen, Director, Product Management, SignalSoft

The Direction of the Optical-Networking Market
Mark DiMaria, Director of Marketing, ADVA Optical Networking

An International View of xDSL
Paul Forzisi, Senior Marketing Manager–International, ADC Telecommunications

A Vision for E-Commerce
Jeff Graham, Global Alliance Manager, Cisco Systems

Pricing Value-Added Services: Flat Rate versus Usage Sensitive
Louis T. Grilli, Manager of Business Development, GTE Telecommunication Services

Shared Loops: How ILECs and CLECs Can Deliver Competitive DSLAM Applications
Tim D. Hancock, Director of Account Development, Nortel Networks

Global Value Discipline and the Communications Provider
Ralph R. Hubbard, President, Performance Strategies

A Primer on International Telecommunications Strategy
Ronald G. Landi, Senior Engineer, Network Technology and Planning, MCI WorldCom

Telecom Convergence: Revolutions and Evolutions
Steven Lyons, Manager, System and Technology Planning, ALLTEL Communications

Why CLECs Are Well Positioned in the ICP Market
Douglas M. Mazlish, Senior Director of Business Development, Winstar Communications

Business Process Revolution
Richard M. McCloskey, Business Development Executive, Thomas Group

Convergence: The Demand for Bundled Services
James Mendelson, Senior Consultant, The Strategis Group

Using Marketing Disciplines to Increase Profits in International Telecommunications Joint Ventures
Lana Phair-Sutherland, Telecommunications Marketing Consultant, PS Consulting

Companies Vie for Market while Defining the Role of ASPs
Robert L. Scott, Former Senior Vice President, Business and Technology Strategy, Logix Communications

Defining the Emerging Wholesale Market and Its Opportunities
Jagdish N. Sheth, Charles H. Kellstadt Professor of Marketing, Goizueta Business School, Emory University
Rajendra S. Sisodia, Trustee Professor of Marketing, Bentley College

Business Intelligence for the Telecommunications Industry
Lynn Simons, Business Development Manager, i.Intelligence Solutions, Informix Software

DSL Regulatory Issues: A Competitor's Perspective
Ken P. Solomon, Assistant Vice President, Competitive Strategies Group

The Brave New World of Networking
P. de Sousa, Scientific Officer in DGXIII, European Commission, Brussels, Belgium
Martin Potts, Owner, Martel GmbH, Bern, Switzerland

Managing a Portfolio of Broadband Access Technologies
Laura Spiegel, Director, Network Access Engineering Services, Telcordia Technologies

A Dose of Reality
Ron M. Stein, Vice President, Paradyne Networks

Branding DSL
Alexander P. Winogradoff, Principal Analyst, Dataquest

The Internet, IP, and New Market Opportunities
Richard Worthington, Research Director, Center for Telecommunications Management, University of Southern California; Professor of Politics and Public Policy, Pomona College
Elizabeth Fife, Research Associate, Center for Telecommunications Management, University of Southern California
Michel John Mehler, Head of Mobility and Network Services, BT Labs
Francis Pereira, Research Associate, Center for Telecommunications Management, University of Southern California

Section III: Network Technology and Applications

The Need for Speed Is Followed Closely by the Need for ADSL Testing
Frank R. Bauer, Director of Advanced Product Development, Teradyne

Point-to-Point or Mesh Topologies in the Metro Optical Network
Don Buell, Product Manager, Sorrento Networks

Next-Generation Network Design
Charles Byers, Distinguished Member of Technical Staff, Lucent Technologies–Bell Laboratories

Service Provider API: Secure Access to Converged Networks, The Parlay API
Stephen Cassidy, Platform Evolution Manager, British Telecom

Network-Traffic Growth and Transparency
Kerry Coffman, Senior Technical Staff Member, AT&T Labs

Design Considerations for Gigabit Backplane Systems
Thomas Cohen, Principal Mechanical Engineer, Teradyne
Gautam Patel, Signal Integrity Engineer, Teradyne
Katie Rothstein, Signal Integrity Engineer, Teradyne

Voice over Digital Subscriber Line
Ed Cox, Director of Marketing, Santera Systems

Winning IN Services for the Residential and Small-Business Markets
Richard W. Coyne, Senior Product Manager, AG Communication Systems

Engineering a Competitive Advantage: The Critical Role of Automated Testing Equipment in DSL Provisioning
Ted Davis, DSL Business Development Manager, Cornet Technology

Intelligent Services
David DeLorme, AIN Field Support, BellSouth

A National Broadband Network Based on Hybrid Fiber-Coax Technology
Kevin DeMartino, Communications Instructor, Northeastern University

Optical Networking
Anurag Dwivedi, Senior Research Scientist, Network Planning and Applications, Corning

Optical Networking Trends
Robert Feuerstein, Senior Engineer, Level 3 Communications

A New Spin on High-Speed Access to Multiple Services over xDSL
Francois Forget, Director of Product Marketing for DSL, Newbridge Networks

The Future of Unified Messaging
Borko Furht, Professor, Computer Science and Engineering, Florida Atlantic University

Beyond Subscriber Aggregation
David Ginsburg, Director, Field Marketing, Nortel Shasta Networks

The Accurate Database: A Prerequisite for xDSL Mass Deployment
Dael Govreen-Segal, Director of Technology Strategy, RIT Technologies

Network Convergence
Joyce M. Graham, Principal Telecommunications Architect, Sun Microsystems

Re-Examining the Intelligent Network
Bichlien Hoang, General Manager-Network Intelligence Consulting and Engineering, Telcordia Technologies
Geraldine M. Weber, Senior Engineer-Network Intelligence Consulting and Engineering, Telcordia Technologies

Why Metro DWDM?
Clifford R. Holliday, President, B and C Consulting Services

Interconnection Values and Issues
Rebekah G. Keating, Senior Product Manager, Illuminet

Digital Subscriber Line Access Multiplexer
Kevin Kelly, Senior Director, Global Business Development, Nokia

Integrated Reliability- and Capacity-Based Resource Allocation in Distributed Systems
Anup Kumar, Associate Professor, CECS Department, University of Louisville
Khaled A. Kamel, Chair and Professor, CECS Department, University of Louisville
Sanjay P. Ahuja, CECS Department, University of Louisville

Business Services Architecture: A Framework for Consumable IP Services
Adam Lorant, Vice President of Marketing, Abatis Systems Corporation

Switching: Bringing Convergence to the Edge
Donald B. McCullough, Director of Product Marketing, Westwave Communications

AIN: Mechanized Service Activation
Charles E. Miller, Specialist, Mechanized Service Activation, Bell Atlantic

IN/AIN Architectural Overview and Standards
Aubrey J. Moore, Jr., Member of Technical Staff, Signaling and Control Architecture Evolution, Bell Atlantic

Optical Access
Priya Sharma, MarCom Associate, LuxN
George Mount, Product Management Manager, LuxN
Paul Zalloua, Director, Product Management, LuxN
Paul Strudwick, Vice President, Marketing, LuxN
Bobbie Alfred, MarCom Manager, LuxN

Deployment of Telecommunications Networks
Karen Styles, Manager External Communications, Expertech Network Installation

Copper Loop Management in a Digital Environment: Migration from an Analog to a Digital Local-Loop Network
Jane Wasson, Product Manager, Turnstone Systems

Section IV: Packet Networking, Data Communications, and the Internet

Desktop Streaming Media Production
Michael Bryant, Director of Training and Consulting, Sonic Foundry

Internet Model for Control of Converged Networks
James Cashiola, President and Chief Executive Officer, Simplified
James Brown, Sales Engineer, Simplified
Trevor Baca, Development Team Leader, Simplified
Roberto Camama, Computer Programmer, Simplified
Clare Barbour, Vice President Marketing, Simplified

An Applied Perspective on Some Pending Government Public-Policy Issues Affecting the Internet
Barbara A. Cherry, Associate Director, James H. and Mary B. Quello Center for Telecommunication Management and Law; Associate Professor, Department of Telecommunication, Michigan State University

Integrating IP Services and Networks with the PSTN and Legacy Networks
Karen Cook-Hellberg, Senior Product Manager, Ericsson

Next-Generation IP Networks
Lloyd Green, Director of Marketing, Dynarc

The Future of IP and Packet Networking
Frank Groom, Professor, Graduate Center for Information and Communication Sciences, Ball State University
Kevin Groom, Senior Technical Associate, NSDnet Data Network Engineering, Data Network Division, AT&T Corporation

The Drive to IP on Optics
John G. Gruber, Senior Advisor, Transport Network Architecture, Nortel Networks

Multiprotocol Label Switching
Robert Haim, Marketing Manager, Trillium Digital Systems
Nerraj Patel, Marketing Manager, Trillium Digital Systems

IP/AIN Convergence: A Global View
Erwin L. Hunter, Senior Product Manager, Siemens

IP–Telephony Clearinghouses
Tom Kershaw, Vice President, Strategic Marketing, Clarent
Josh Benveniste, Marketing Manager, Clarent

Trends Pushing Networks toward Packet Technologies
Brian B. Lien, Senior Manager, Systems Engineering, Lucent Technologies

Media, Communication, and the Socio-Psychomedia Effect
Bernard J. Luskin, President, Global Learning Systems.com
Toni T. Luskin, President, Luskin International

Integrating VoIP Networks into PSTN Wireless and Wireline
Michel A. Maddux, Technology Consultant, Compaq Custom Systems

Introduction to IP Telephony
Dennis Matter, Senior Project Manager, AIN Business Unit, Siemens

A Component-Based Architecture for Domain Security Services Including Multicast Groups
Antonio Mayorga, Ph.D., Department of Computer and Information Sciences, The University of Delaware
Tuncay Saydam, Professor of Computer Science, Department of Computer and Information Sciences, The University of Delaware
Sakir Yucel, Ph.D., Department of Computer and Information Sciences, The University of Delaware

Enhanced Services Made Possible through Internet-Based Communication Systems
Ellwood Neuer, Vice President of Technology, Premiere Technologies

Carrier-Grade, High-Availability Computing Platforms for Voice and Data Networks
John O'Connell, Architect, Hewlett-Packard

Internet Vulnerabilities: Exploitation of BIND and Named Vulnerabilities Involving Buffer Overflows
Vir V. Phoha, Professor, Mathematics and Computer Science Department, Northeastern State University

Factors in the Success of Voice Quality in Converging Telephony and IP Networks
Stefan Pracht, Product Marketing Manager, Agilent Technologies

A Comparison of Multiprotocol Label Switching Traffic-Engineering Initiatives
Bob Pulley, Director, Product Development, Harris & Jeffries
Peter Christensen, Senior Product Manager, Harris & Jeffries

Web-Enabled Real-Time Intensive Care
S. M. Reddy, R. Raman, I. Lapshin, W. Hunt, R. Reddy, Concurrent Engineering Research Center, West Virginia University
W. R. Beam, M.D., F.C.C.P., St. Mary's Hospital

Women's Use of the Internet and Electronic Commerce: Implications for Design and Policy
Supriya Singh, Senior Research Fellow, Centre for International Research on Communication and Information Technologies, Royal Melbourne Institute of Technology

Interactive Remote Security Monitoring System through the Web: A Reality
Subbarao V. Wunnava, Professor and Moises De La Cruz Research Associate, Electrical and Computer Engineering Department, Florida International University

Section V: Wireless

The Fixed Network's Role in Mobility
Paul Challener, Chief Designer, Advanced Network Products, British Telecom

Building toward a Profitable Wireless Data and Multimedia Marketplace
Edward A. Coleman, Senior Manager, Wireless Internet Applications Strategy and Marketing, Lucent Technologies

Wireless and Wireline Integration: Great Expectations—Have They Been Met?
Michael L. Dellangelo, Group Marketing Manager for Service Design, GTE Network Services

Kalman Filtering for Enhanced Global Positioning Accuracy
Zhimin Ding, Senior Staff Engineer, Philips Semiconductors

Outsourcing versus ASP Delivery Models
James R. Driscoll, Vice President, Wireless Division, EDS
Terie Rixman, Manager, Wireless Activities, EDS

Wireless/Wireline Integration: An Emerging Set of Solutions
Robert L. Duncan, Network Architect, U S WEST Wireless

Prepaid Cellular: Coping with Uncertain Demand in International Markets
Peter A. Gaylord, Product Manager, Corsair Communications
John Martin, Director of Product Management, Corsair Communications

Distributed Simulation of Mobile Networks
Jouni Ikonen, Post Graduate Student, Licentiate in Technology, Lappeenranta University of Technology, Lappeenranta, Finland
Jari Porras, Professor, Lappeenranta University of Technology, Lappeenranta, Finland

The Impact of Wireless Number Portability Regulations
Maggie Lee, Senior Technical Analyst on Local Number Portability, Illuminet

Smart Cards in Wireless Services
Leo E. Legaspi, Director, Wireless Marketing, Gemplus
Jean-Louis Carrera, Director, Telecom Marketing and Engineering, Gemplus

Wireless Technology and the Local Loop
Andres Llana, Jr., Contributing Editor, Canadian Telecom

Implementing WIN for International Applications
Eamon O'Leary, Director, IN Systems Development, AT&T Wireless

CDMA Standards for 3G Wireless Systems
Eshwar Pittampalli, Technical Manager, Wireless Standards Development Department, Lucent Technologies

Accelerating Ray Tracing–Based Cellular Radio Coverage Calculation by Parallel Computing Techniques
Jari Porras, Professor, Lappeenranta University of Technology, Lappeenranta, Finland
Pentti Huttunen, Post Graduate Student, Master of Science, Lappeenranta University of Technology, Lappeenranta, Finland
Jouni Ikonen, Post Graduate Student, Lappeenranta University of Technology, Lappeenranta, Finland

Roaming between Heterogeneous IMT–2000 Networks
Ronald D. Ryan, Senior Manager, Wireless Network Standards, Nortel Networks

The Evolution of Prepaid Wireless in North America
Kevin Thigpen, Vice President and General Manager, Prepaid Services Division, Boston Communications Group

Convergence and Mobility
André de Verteuil, Solution Architect, Wireless, Compaq Telecommunications

The Shifting Sands of Silicon: Wireless Technology and Industry at the Turn of the Century
Andrew J. Viterbi, President, The Viterbi Group

GSM/ANSI–136 Interoperability
Terry Watts, Senior Member of Technical Staff, SBC Technical Standards, SBC Telecommunications

Section VI: Operations and Quality Control

Managing Multiple Versions of Service Software
Gordon Blumenschein, Senior Member of Technical Staff, Ameritech

Portal Offering for High-Speed Access
Benjamin Feinman, Group Product Manager, Multimedia and Broadband Products, SNAP.com

Experiences in Establishing a Nationwide Broadband Network
Jong Ai Foo, Director of Development, Telecommunication Authority of Singapore

Quality of Service in Heterogeneous Networks
Grant Fraser, IT Strategies and Technologies Capabilities R&D, Intel

QoS Issues and Network Convergence
Muckai Girish, Senior Member of Technical Staff, SBC Communications
Yongdong Zhao, Member of Technical Staff, SBC Communications
Tom Soon, Director, SBC Communications

Fax Operation and Testing Issues
Michael Gray, Product Manager, Agilent Technologies

End-User Control for Intelligent Network Services
Karna Gupta, Chief Marketing Officer, Eftia OSS Solutions

End-to-End Performance Testing of xDSL Networks
Eran Karoly, Product Marketing Manager, Netcom Systems

Highly Available Embedded Computer Platforms Become Reality
Jon Kenton, Telecom Marketing Manager, Motorola Computer Group
Paul Virgo, Product Marketing Manager, Motorola Computer Group

New Technology and Its Effects on Customer Service and Care
Gregory R. Larson, Senior Manager Internet Provisioning, Cable & Wireless

Customer Care: The Business of Blocking and Tackling in a High-Tech Arena
Gregory H. Mohn, Vice President, Business Development, OneLink Communications

Getting Ready to Offer Intelligent Network Services
Gloria Nogales, Project Manager, AirTouch International

Managing Communications Companies on a Low-Cost and Flexible Infrastructure in an Internet Environment
John Rathbone, Senior Director, Business Development, Communications Industry, Oracle
Stanley R. Holmes, Vice President, Business Development, Communications Industry, Oracle

DSL Architecture and Business Case: Voice and Data Service Profitability Analysis for Competitive Local-Exchange Carriers
John Reister, Director of Marketing, Copper Mountain Networks, Inc.

Managed Service Systems
David Robinson, Product Marketing Manager, Starvision Multimedia Corporation

Gatekeeper
Ofer Shapiro, Vice President, Strategic Accounts, RADVision
Orit Levin, Director of Product Management, RADVision
Naomi Frid, Gatekeeper Product Manager, RADVision

Customer-Empowered Networking
Bill St. Arnaud, Senior Director, Network Projects, CANARIE

Outsourcing Customer Care and Service Provisioning
Rebecca A. Stillings, Senior Product Manager, IN Services, Illuminet