1. With unified messaging people will be able to _______________.

	a.	listen to their e-mail over the phone
	b.	listen to their voice messages over the PC
	c.	both of the above

2. Community messaging involves a distribution list.

	a.	true
	b.	false

3. Text-to-speech technology converts ________________.

	a.	spoken words to e-mail
	b.	e-mail to spoken words
	c.	fax to spoken words

4. For telcos and ISPs, what are some criteria to consider for a unified messaging platform?

	a.	reliability
	b.	scalability
	c.	user interfaces
	d.	all of the above

5. Wireless users can take advantage of unified messaging and see their voice mailbox via their ________.

	a.	handset displays
	b.	handset antennas

6. E-mail notification means receiving e-mail waiting count via the voice mailbox.

	a.	true
	b.	false

7. Firewall, SMTP server, and mail server are all Internet-related elements of a unified messaging architecture.

	a.	true
	b.	false

8. The majority of Internet households spend how much time in one Internet session?

	a.	twenty-six to forty-five minutes
	b.	forty-five to seventy-four minutes
	c.	seventy-four to ninety minutes

9. "Your time" communications is a messaging concept that allows ________________.

	a.	people to interface with their messages how and when it is convenient for the service provider
	b.	people to interface with their messages how and when they want to

10. Unified messaging can involve which of the following message types?

	a.	voice mail
	b.	e-mail
	c.	fax
	d.	all of the above