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Lucent TechnologiesUnified Messaging

Definition and Overview

Definition

Unified messaging is the integration of several different communications media, such that users will be able to retrieve and send voice, fax, and e-mail messages from a single interface, whether it be a wireline phone, wireless phone, PC, or Internet-enabled PC.

Overview

In the last few years several companies have created products that they call unified messaging. This tutorial will present unified messaging less as a product and more as a powerful mode of communication. The benefits to subscribers will be discussed, along with considerations for service providers (both traditional telco and Internet service providers), and the ways in which they will benefit from unified messaging.

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Lucent - Unified Messaging

TABLE OF CONTENTS:
Definition and Overview
1 The Concept of Unified Messaging
2 Benefits to Subscribers
3 Considerations for Service Providers
4 Benefits for Service Providers
5 Benefits for Service Providers
6 Benefits for Service Providers
Self-Test
Correct Answers
Glossary
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