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Unified Communications

Table of Contents:
Definition and Overview
1. The Concept of Unified Communications
2. Benefits to Subscribers
3. Considerations for Service Providers
4. Benefits for Service Providers
Self-Test
Glossary
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Self-Test
1. With unified communications people are able to _______________.
a. listen to their e-mail over the phone
b. listen to their voice messages over the PC
c. both of the above
2. Calendaring is an example of a collaboration and interaction system.
a. True
b. False
3. Text-to-speech technology converts ________________.
a. spoken words to e-mail
b. e-mail to spoken words
c. fax to spoken words
4. For telcos and ISPs, what are some criteria to consider for a unified communications platform?
a. Reliability
b. Scalability
c. User interface
d. All of the above
5. Wireless users can take advantage of automatic speech recognition to ________.
a. dial
b. navigate menu options
c. both of the above
6. Instant messaging is an example of near real-time communications.
a. True
b. False
7. A unified communications user's mailbox can be accessed through the Web.
a. True
b. False
8. From which of the following possible sources would a unified communications user be able to get contact information?
a. Personal contact lists
b. Corporate enterprise servers
c. Global directories
d. All of the above
9. Unified communications allows
a. people to interface with their messages how and when it is convenient for the service provider
b. people to interface with their messages how and when they want to
10. Unified messaging can involve which of the following message types?
a. Voice mail
b. E-mail
c. Fax
d. All of the above
Glossary >>

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