PDF of this tutorial
Definition
Unified communications encompasses all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes. This includes any enterprise informational or transactional application process that emulates a human user and uses a single, content-independent personal messaging channel (mailbox) for contact access.
Overview
Unified communications has repeatedly been the center of many discussions involving the future of communications. Unified communications encompasses a broad range of technologies and many potential applications. It is important to note that it is still in its infancy and many definitions have been used by the messaging industry. This tutorial will present one view of unified communications and present its appeal as a powerful mode of communication. The benefits to subscribers will be discussed along with considerations for service providers and the ways in which they will benefit from unified communications.
