Table of Contents:

Definition and Overview

1. The Concept of Unified Communications

2. Benefits to Subscribers

3. Considerations for Service Providers

4. Benefits for Service Providers

Self-Test

Glossary

PDF of this tutorial

ISP
Internet service provider

IVR
Interactive voice response

MMS
Multimedia messaging services

PBX
Private branch exchange

PDA
Personal digital assistant

PIM
Personal information management

SMS
Short message service

SOHO
Small office/home office

UC
Unified communications

UM
Unified messaging

VPN
Virtual private network

WAP
Wireless application protocol