The era of convergence brings with it many promises as well as challenges. Enhanced service creation, easy self-provisioning, and more flexible billing and usage options are just a few examples of the treasures to be found in the Holy Grail. But the road to convergence is long and filled with pitfalls. Next-generation communications platform vendors are challenged to meet or exceed the PSTN in reliability, scalability, and performance; provide any-to-any protocol and end point interoperability; and empower service creation through robust service creation engines and open APIs. Ultimately, true convergence will come when next-generation vendors solve the problems of meeting or exceeding PSTN reliability and scalability, any-to-any protocol and end point interoperability, and open, standards-based service creation.


