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Telephony Billing

Table of Contents:
Definition and Overview
1. Basic Functionality of Billing Systems
2. Components of a Billing System
3. Billing System Requirements
4. Planning
5. Implementation
Self-Test
Glossary
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Self-Test
1. Because of their static architecture, billing systems are rarely used for anything other than billing.
a. true
b. false
2. Billing systems collect, create, and calculate changes and then invoice for the product(s) or service(s) used.
a. true
b. false
3. It is relatively easy to bill for a variety of services on one invoice.
a. true
b. false
4. Today, companies can send bills via e-mail, diskette, or tape.
a. true
b. false
5. Billing systems often oversee a variety of functions but usually are not used for customer service.
a. true
b. false
6. A sampling of functions performed by a billing system include ________.
a. customer-interface management, sales and marketing, and problem handling
b. order handling, performance reporting, and invoicing and collections
c. rating and discounting, installation and maintenance, and information-systems management
d. none of the above
e. all of the above
7. The primary function of a billing system—namely invoicing and collections—includes the following:
a. bill generation
b. deposit processing
c. tax-and-fee information maintenance
d. collections processing
e. a and d only
f. all of the above
8. A billing system is composed of the following applications:
a. surveying, data entry, and billing
b. rating, guiding, and billing
c. CDR, guiding, and data entry
d. invoicing only
9. The difference between billing and invoicing is the following:
a. there is no difference
b. billing refers to private customers; invoicing refers to corporate customers
c. billing is the rating of calls; invoicing is the process of sending a physical invoice
d. billing occurs in 30-day cycles, whereas invoicing happens only twice a year
10. Important elements to consider when planning a billing system include ________.
a. deciding on the size and scope of the system
b. setting a firm date for completion of the project
c. selecting which ready-made system will best fit the company in question
d. none of the above
e. all of the above
Glossary >>

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