1. IVR systems are a brand-new technology, developed and deployed within the last five years.

2. The most advanced interface currently available for IVR applications is based on natural language recognition.

3. Touch-tone replacement is slower and more expensive to develop than directed dialogue or natural language recognition applications.

4. Directed dialogue and natural language applications are more sophisticated than touch-tone replacement.

5. Which of the following is not a reason that service organizations are incorporating speech recognition into their IVR systems?

6. Speech solutions for IVRs are accessible to a larger number of customers than Web-based solutions.

7. The earliest, least-sophisticated form of speech recognition is ______.

8. Which of the following is the primary benefit of IVR speech solutions for customer service organizations?

9. Speech recognition has matured to the point that IVR systems can reliably and accurately recognize spoken responses more than _______ percent of the time.

10. What tasks in what order are necessary for speech-enabled IVR applications?