1. Which of the following is not characteristic of communications service delivery environments?

2. Which of the following is not true of organizations that seek to manage their networks more effectively and improve service delivery in today’s environment?

3. First-generation, off-the-shelf software applications were designed to scale to ever-increasing traffic volumes.

4. Exception reporting, problem resolution, and notification procedures vary according to the state of the managed resource.

5. A few seconds of lost service availability will not affect customer satisfaction and revenue.

6. In the TMN model, service management logically resides ________ the element and network management layers and __________ business management.

7. In today's typical service management system, most of the burden for turning operational data into information falls on ________________.

8. The service management system should be able to generate a list of all devices used by a customer or group.

9. Which of the following does not accurately describe a well-designed service management system?

10. The functionality in an OSS is achieved by integrating software with capabilities at _________ level(s).