The pace of change and innovation among Internet companies is astounding. A real time CM&B system is essential for IP service providers that must respond and adapt rapidly—in Internet time. Businesses that cannot act in real time will find themselves overtaken by competitors.

Real time CM&B systems are designed specifically to support Internet services. Unlike traditional batch systems, real time systems meet the real time needs of Internet providers and subscribers. A real time system supports the creation and management of customer accounts; development, pricing, and provisioning of service offerings; and activity tracking, rating and billing. With a real time system, service providers can bring new services to market quickly, increase profitability, and improve customer satisfaction while reducing costs by managing services in real time.