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Prepaid Services
2. Where the Market Is Going
Many analysts predict that prepaid services, a business that includes both wireline and wireless prepaid services, will become a multi-billion-dollar business. For the wireless service alone, Yankee Group predicts a $2.2 billion revenue by the year 2002. Already, the market is estimated to be worth more than $1 billion.
| Year | Low | Actual | High |
| 1992 | 12 million | ||
| 1993 | 65 million | ||
| 1994 | 325 million | ||
| 1995 | 650 million | 850 million | |
| 1996 | 1.1 billion | 1.4 billion | |
| 1997 | 1.45 billion | 1.8 billion | |
| 1998 | 1.75 billion | 2.2 billion | |
| 1999 | 1.9 billion | 2.6 billion | |
| 2000 | 2.0 billion | 2.9 billion |
Table 1. Telecard Figures from 1992 to 1997 and Telecard Forecast from 1997 to 2000
This market can be segmented in different ways:
- end-user preferencecan range from high quality regardless of price to low price regardless of quality
- end-user psychographic make-up/lifestyle segmentationFor example, in the US, it is estimated that one out of every four people is not granted telephone service due to poor credit rating.
- demographic segmentationFor example, in cities with large ethnic populations, the demand for cheap, controlled phone services is high.
- technological segmentationwireline versus wireless
- geographical segmentationdomestic versus international; internationally, according to one report, prepaid wireless represents over one-third of all prepaid service and can grow to exceed 50 percent of subscribers; assuming just 15 percent of subscribers globally, revenues should surpass $20 billion by the year 2000
Regardless of how the pie is sliced, the industry shows a growing demand, reflected by the multitude of providers.
A fact that brings up this question: How soon will the margins erode due to the level of competition? The answer must be provided both by the service providers' planning as well as by the platform providers, who need to show that the platform on which the prepaid service is being offered can deploy other revenue-generating services and that the platform is scalable, up or down, to fit the needs of particular locations.


