Table of Contents:

Definition and Overview

1. Why Do Service Providers Require Performance Management?

2. What Is the Future of Performance Management?

3. What Are the Key Functional Areas of Performance Management?

4. What Challenges Do Service Providers Face When Integrating a Performance Management Solution?

Self-Test

Glossary

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API
application programming interface

ATM
asynchronous transfer mode

CORBA
common object request broker architecture

IP
Internet protocol

NMS
network management system

OSS
operation support system

QoS
quality of service

SLA
service level agreement

SONET
synchronous optical network

TDM
time-division multiplexing