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Operations Support Systems (OSSs)
Sponsored by:
Agilent Technologies

Table of Contents:
Definition and Overview
1. The Basics of OSSs
2. OSS Interconnection
3. Operations Support of Data Services
4. Business Impact of an OSS Solution
5. Conclusion
Self-Test
Glossary
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Self-Test
1. Which of the following is a function of an OSS workflow engine?
a. to provide network repair information for field service technicians
b. to prompt customer care representatives to sell specific service packages
c. to facilitate communication and task flow between systems and a service provider’s workforce
d. to draw graphical network maps for capacity planning
2. Which of the following is not a function of a state-of-the-art next-generation OSS inventory system?
a. identifying facilities
b. activating services within network elements
c. inventorying equipment in the network
d. identifying both on-net and off-net resources
3. Which of the following is not a protocol used for communicating with network elements?
a. CMIP
b. SNMP
c. TL1
d. TMN
4. All network elements are equipped with built-in intelligence that will reroute network traffic around trouble spots.
a. true
b. false
5. Intelligent Routing functionality includes the ability to
a. automatically design circuits based upon predefined rules.
b. automatically assign work tasks to the proper employee.
c. identify alternative routes for use when problems arise.
d. ride the city buses with the smartest drivers.
6. OSS interconnection is a critical factor in accelerating the time to bring products and services to market.
a. true
b. false
7. Interconnection gateways often perform error-checking functions to help speed the ordering process.
a. true
b. false
8. Which of the following is not an inhibitor to DSL deployment?
a. DSLAMs cannot be housed with circuit switches.
b. Some lines carry load coils and filters that can negate DSLs.
c. LEC line records are often inaccurate.
d. Services riding adjacent lines can interfere with DSLs.
9. IP guarantees time and delivery sequence for all packets on a network.
a. true
b. false
10. Data warehousing provides quick and easy access to performance metrics.
a. true
b. false
11. ALL next-generation OSSs include ordering systems, workflow engines, inventory systems, engineering systems, and provisioning systems in one, integrated application.
a. true
b. false

Glossary >>

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