Table of Contents:

Definition and Overview

1. Executive Summary

2. Introduction

3. The Inefficient Information Industry

4. The Vision

5. An Avalanche of Mergers and Alliances

6. The Information Industry Today

7. The Form-Based Information Industries of the Past

8. Information Functions

9. The Technology of Convergence and Digitization

10. Breakthroughs in Computing Technology

11. Breakthroughs in Communications Technology

12. The Sociology of Convergence

13. A Paradigm Shift: The New Information Industry

14. The Functionally Based Companies of the Future

15. Where Today's Computing Industry Will Be

16. What Will It Take to Succeed?

17. Conclusions

Self-Test

Glossary

PDF of this tutorial

CAP
competitive access provider

EU
European Union

GDP
gross domestic product

PDA
personal digital assistant

PTT
post telephone and telegraph administration

SNET
Southern New England Telephone