Table of Contents:

Definition and Overview

1. Introduction

2. Provisioning Next-Generation, Service-Capable Networks

3. Management of Next Generation Service-Enabled Networks

4. Summary

Self-Test

Glossary

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Next-generation networks require operation and management systems to continue to evolve in tandem with applications and services. A number of provisioning and management tools are available; others are conceptual or in the process of development. Most importantly, as competition for customers becomes fiercer, networks that minimize operational costs and yet continue to provide a superior customer experience will retain the best opportunity for successful business cases.