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Managing Communications Companies on a Low-Cost and Flexible Infrastructure in an Internet Environment

Table of Contents:
Definition and Overview
1. Introduction
2. Service Delivery Today
Self-Test
Glossary
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Self-Test
1. The key to gaining and keeping additional subscribers is service.
a. true
b. false
2. Deregulation did not have a dramatic effect on the landscape for worldwide communications companies.
a. true
b. false
3. No one communications company controls the Internet.
a. true
b. false
4. Customer loyalty is increasing in the communications industry.
a. true
b. false
5. The Internet is changing all but which of the following aspects of business?
a. time to market
b. communication
c. customer relationships
d. operational costs
6. Multiple applications for activation functions reduce time to market.
a. true
b. false
7. With a Web-based provisioning solution, customers may be activated in a matter of hours.
a. true
b. false
8. It is possible to know about service disruptions before they happen.
a. true
b. false
9. Which of the following is not true of Web-based provisioning solutions?
a. They enable a company to interface to a third-party inventory system.
b. They retain manual activation steps.
c. They enable a company to integrate with the existing environment.
d. They enable a company to integrate with new technologies.
10. If they change service providers, subscribers must always change their telephone numbers.
a. true
b. false
Glossary >>

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