As Figure 2 shows, a managed multiservice solution is the next generation of managed network services. It supports various services and may include such options as maintenance, upgrades, and management of circuits and customer equipment. It may also include support for upper-layer applications. Unlike the first generation of managed network services, a managed multiservice solution is based on a multiservice infrastructure. Such an infrastructure allows a carrier to support multiple services, such as frame relay and IP networking, cost-effectively. It allows a carrier to focus more on high-value, application-specific services than on the underlying transport mechanisms.

Figure 2. Managed Multiservice Solutions vs. Managed Network Services

Modular Offerings

Customers need the option of outsourcing their network operations in a modular fashion, in addition to being able to choose a full package. An enterprise may, for example, have a network operations center but not the staff located in all necessary geographic locations to support a global network. The enterprise might need network management help or design assistance in certain locations.

A modular product structure allows the carrier to offer each component as a stand-alone product. The carrier can develop a service-level agreement (SLA) suited to each component. A modular structure also allows the carrier to subcontract a component when necessary. Furthermore, such a structure gives the carrier the ability to offer attractive pricing options to customers based on economies of scale.