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Managed Multiservice Solutions

Table of Contents:
Definition and Overview
1. Enterprise Problem, Carrier Opportunity
2. What Is a Managed Multiservice Solution?
3. Core Components for a Standard Offering
4. Extra Components for a Premium Offering
5. Challenges to Capturing the Opportunity
6. How to Overcome the Challenges
Self-Test
Glossary
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Self-Test
1. Unfortunately, a few obstacles stand in the way of service carriers' adoption of the managed multiservice solution.
a. true
b. false
2. The combination of multiple traffic types makes meeting QoS guarantees easier.
a. true
b. false
3. Proper traffic management will help carriers take advantage of the managed multiservice solutions opportunity.
a. true
b. false
4. Although they have many benefits, managed multiservice solutions do not include support for upper-layer applications.
a. true
b. false
5. Managed multiservice solutions provide carriers the opportunity for long-term revenue growth.
a. true
b. false
6. A managed network service includes ________.
a. primarily customer care
b. maintenance
c. upgrades
d. management of circuits and customer equipment
e. a, b, and c
f. b, c, and d
7. Unlike the first generation of managed network services, a managed multiservice solution is based on ____________.
a. a multiservice infrastructure
b. copper wire
c. a fiber-optic network
d. a multimedia architecture
e. none of the above
8. Services available with a multiservice managed solution include ________.
a. on-net services, fax, and modem
b. videoconferencing
c. frame relay, ATM, LAN interconnections, and IP services
d. leased lines and ISDN
e. all of the above
9. With a managed multiservice solution, one carrier can act as an agent and _______, creating a single point of contact for the customer.
a. protect the customer from slamming by other carriers
b. intercept and screen calls, faxes, and e-mails
c. represent the customers to other carriers
d. all of the above
10. Premium functions of the managed multiservice solution include _______.
a. disaster-recovery options
b. provision of equipment
c. equipment management
d. technical consulting
e. all of the above
f. a, b, and d
Glossary >>

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