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Table of Contents:

Definition and Overview

1. Introduction

2. Network Repair Process

3. Why Voice over IP?

4. Test-System Elements

5. Emerging Network Support Issues for Delivering Fast Internet Access

6. New Local Exchange Carrier (LEC) Requirements

7. Internet Consumer Customer Care (ICCC) Testing

8. Expanded Test System Architecture

9. The Future

Self-Test

Glossary

PDF of this tutorial

Industry data indicates the demand for speed and IP–based services will continue to grow. As always, the questions are which ones will be popular, how much will consumers spend on services, and when will they want them? Therefore, LECs need testing support systems with maximum technology security, including the following:

• expert system–based analysis engines at the controller level with open architectures, including the capability to add new reasoning paradigms over time (BBA and arbitrator capability)
• loop diagnostic units with software or DSP–based measurement systems; software download capability to ensure that new measurement algorithms are developed quickly and deployed economically to thousands of measurement units; expansion slots for new hardware options for testing higher-speed services and backplanes designed to carry ADSL signal speeds
• software-based Internet diagnostic units with the capability to be ported quickly to multiple platforms to provide the maximum problem-resolution capability and easy upgradability