1. The LECs' offering of IP–based services over the copper-access network has enabled them to cut their customer support staff virtually in half.

2. Access-network testing allows LECs to troubleshoot the myriad problems that will undoubtedly occur in this newly diversified market.

3. Since the introduction of line-test systems, POTS–related faults in the copper-access network have been handled by highly trained repair specialists at a test desk.

4. Analysis-layer actions are dynamically sequenced in response to guided interactions between the subscriber and the call center.

5. The access layer is controlled by and reports to a remote access layer.

6. There are four main stages in the AN–repair process ____________.

7. Dispatch accuracy refers to a test system's ability to assign a problem to one of three segments of the access network ____________.

8. Typically, line-test systems consist of the following ___________.

9. Some of the consequences of not having the resources to support ICCC in high volumes include the following _____________.

10. Examples of reasoning paradigms include the following _______________.