Sponsored by:

Table of Contents:

Definition and Overview

1. Introduction

2. Network Repair Process

3. Why Voice over IP?

4. Test-System Elements

5. Emerging Network Support Issues for Delivering Fast Internet Access

6. New Local Exchange Carrier (LEC) Requirements

7. Internet Consumer Customer Care (ICCC) Testing

8. Expanded Test System Architecture

9. The Future

Self-Test

Glossary

PDF of this tutorial

AN
access network

BBA
blackboard architecture

CBR
case-based reasoner

CO
central office

CORBA
common object request broker architecture

CPE
customer premises equipment

CTR
customer trouble report

DLC
digital loop carrier

DSL
digital subscriber line

DSLAM
digital subscriber line access multiplexer

DSP
digital signal processing

DTMF
dual-tone multifrequency

ICCC
Internet consumer customer care

IDL
interface definition language

IDU
Internet diagnostic unit

IP
Internet protocol

ISDN
integrated services digital network

ISP
Internet service provider

LDU
loop diagnostic unit

LEC
local exchange carrier

OSS
operations support system

POP
point of presence

POTS
plain old telephone service

RAS
remote access server

RBR
rules-based reasoner

RMU
remote-measurement unit

TSC
test system controller

URL
universal resource locator