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Instant Messaging

Table of Contents:
Definition and Overview
1. The Current Status of IM
2. IM as an Integrated Communications Platform
3. Network-Based versus Device-Based Approaches
4. Presence Awareness
5. Security Issues
6. Standards and IM
7. Revenue Potentials
8. Conclusion
Self-Test
Glossary
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Self-Test
1. Currently, most IM services are too expensive and, therefore, are not used widely.
a. true
b. false
2. Like e-mail, one of the features of IM currently is that programs can interact with each other.
a. true
b. false
3. An IM service can be either ______________________.
a. user-based or company-based
b. sender-based or receiver-based
c. network-based or device-based
d. feature-based or attachment-based
4. The level of __________________ within an IM program brings up the issue of privacy.
a. users signed up
b. advertising
c. technology
d. presence awareness
5. According to this tutorial, one reason behind the success of the Internet is the fact that it is built on _____________.
a. open standards
b. user trust
c. safe architecture
d. solid ground
6. At this time, revenue is achieved from IM primarily due to sales of advertising space on Web-based messaging sites.
a. true
b. false
7. Which of the following is not an additional revenue opportunity offered by advanced messaging services?
a. electronic commerce
b. advertising
c. targeted marketing
d. taxes

Glossary >>

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