Table of Contents:

Definition and Overview

1. The Current Status of IM

2. IM as an Integrated Communications Platform

3. Network-Based versus Device-Based Approaches

4. Presence Awareness

5. Security Issues

6. Standards and IM

7. Revenue Potentials

8. Conclusion

Self-Test

Glossary

PDF of this tutorial

IM
instant messaging

IP
Internet protocol

PC
personal computer

PDA
personal digital assistant

SMS
short message service