IEC: On-Line Education: WPF: Intelligent Network (IN)

The following list describes the services that companies have developed using AIN/IN technology. Some services are tariffed, deployed in the network, and generate revenues. Others are in market or technical trials, getting ready for deployment. There are other services that are either planned for deployment or were developed for demonstration purposes.

N11 access service—With this service, a unique code is used to access a service gateway to information service providers (ISPs), such as newspapers or libraries. The subscriber may either preselect an ISP for automatic routing or request block calls to ISPs.
basic routing—basic routing function allows the subscriber to route calls to a single destination as defined in the system.
single number service— Routing by single number service allows calls to have different call treatments based on the originating geographic area and the calling party identification.
routing by day of week—The routing by day-of-week function allows the service subscriber to apply variable call routings based on the day of the week that the call is placed.
routing by time of day—The routing by time-of-day function allows service subscribers to apply variable call routings based on the time of the day that the call is made.
selective routing—This service is tied to the call-forwarding feature generally offered as a switch-based feature. With the AIN, when a call to a selective routing customer is forwarded, the SCP determines where to route the forwarded call based on the caller's number.
call allocator—The call allocator service feature allows the service subscriber to specify the percentage of calls to be distributed randomly up to five alternate call handling treatments.
alternate destination on busy (ADOB)—The ADOB service feature allows the service subscriber to specify a sequence of destinations to which calls will be routed if the first destination is busy.
command routing—A service subscriber predefines a set of alternate call treatments to handle traffic in cases of emergency, unanticipated or anticipated demand peaks, or for any other reason that warrants an alternate call treatment.
call gate—This is a versatile out-going call screening service. Call gate supports a personal identification number (PIN) and screening based on time of day and day of week.
personal access—Personal access is a type of "follow me" service. A virtual telephone number is assigned to the personal access service subscriber. When a caller dials this number, the software determines how to route the call.
calling party pays—Calling party pays is a service offered to cellular customers. It notifies the calling party that they are trying to reach a cellular number. If they choose to complete the call, they will incur the connect charge of the called party. If they elect not to incur the cost, the call may either be terminated or routed to called party's voice mail.
remote access to call forwarding (Ultraforward)—The Ultraforward service allows remote access to call forwarding. Callers may, from any location in the world, call in remotely and activate and/or change their call forwarding number.
portable number service (PNS)—PNS features enhanced call forwarding for large business subscribers. It provides subscribers with the ability to maintain a personal itinerary which includes time-of-day, day-of-week (TOD/DOW) schedules, call searching schedules, and call routing information. PNS subscribers also have the ability to override their schedules with default routing instructions. This service is intended for companies with employees who are in highly mobile environments requiring immediate availability.
enhanced 800 service (Freephone)—A customer's call to an 800-service subscriber can be routed to different destinations, instances of routing include the geographic location of the caller, the time and day the call is made, and the caller responses to prompts. The subscriber sets alternate routing parameters for the call if the destination is busy or unavailable, thereby redirecting and allowing for completion of the call.
mass calling service (MCS)—MCS is a polling and information service that permits simultaneous calling by a large number of callers to one or more telephone numbers. MCS provides a variety of announcement-related services that connect a large number of callers (who dial an advertised number) to recorded announcement devices. Two types of offerings are mass announcements, such as time and weather, and televoting, which allows callers to register their opinions on a topic of general interest.
automatic route selection/least cost routing—With this service, subscribers design a priority route for every telephone number dialed. The system either directs calls or blocks calls to restricted privilege users.
work-at-home—This service allows an individual to be reached at home by dialing an office number, as well as allowing the employee to dial an access code from home, make long-distance calls, and have them billed and tracked to a business telephone number.
inmate service—This service routes prisoners' calls, tracks the call information, and offers call control features such as prompts for personal identification numbers, blocking certain called numbers and time or day restrictions.
holding room—Transportation companies' passengers use this service to inform families or business associates of transportation delays or cancellations.
call prompter—The call prompter service feature allows a service subscriber to provide an announcement that requests the caller to enter a digit or series of digits via a dual tone multifrequency (DTMF) telephone. These digits provide information that are used to direct routing or as a security check during call processing.
call counter—The call counter service feature increases a counter in the televoting (TV) counting application when a call is made to a TV number. The counts are managed in the SCP, which can accumulate and send the results during a specific time period.
500 access service—This routing service allows personal communications service (PCS) providers the ability to route calls to subscribers who use a virtual 500 number.
PBX extend service—This service provides a simple way for users to gain access to the Internet network.
advertising effectiveness service—This service collects information on incoming calls (for example, ANI, time, and date). This information is useful to advertisers to determine the demographics of their customers.
virtual foreign exchange service—uses the public switched network to provide the same service as wired foreign exchange service.
automated customer name and address (ACNA)—ACNA enables customers to block their lines from being accessed by the service.
AIN for the case teams (ACT)—ACT allows technicians to dial from a customer premise location anywhere in the service region and connect to a service representative supported by an ACD. Through voice prompts, the technician is guided to the specific representative within a case team pool within seconds, with no toll charges to the customer.
regional intercept—Regional intercept instructs callers of new telephone numbers and locations of regional customers. This service also forwards calls to the new telephone number of the subscriber. Various levels of the service can be offered, based upon the customer's selection.
work-at-home billing—A person who is working at home dials a 4-digit feature access code, which prompts the system to track and record the billing information for the calls. Calls tracked in this manner are billed directly to the company rather than to the individual.
inbound call restriction—This service allows a customer to restrict certain calls from coming into the subscriber's location. This service is flexible enough to restrict calls either by area code, NNX, or particular telephone numbers. Restrictions may even be specified by day of week or time of day.
outbound call restriction— This service allows a customer to restricts certain calls from being completed from the subscriber's location. This service is flexible enough to restrict calls by either area code, NNX, or particular telephone numbers. Restrictions may even be specific to day of week or time of day.
flexible hot line—This service allows a customer to pick up a telephone handset and automatically connect to a merchant without dialing any digits. An example of this is a rent-a-car phone in an airport, which allows a customer to notify the rent-a-car company to pick them up at the terminal.

This list of services is only a sample of the potential that IN technology offers the industry. Everyone benefits!

The network provider reuses embedded plant.
The service provider provides services to the marketplace faster.
The customer customizes their services to meet their particular needs.

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