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The Benefits of a Conversational Voice User Interface in a Voice Portal
Table of Contents:
Definition and Overview
1. Why Voice?
2. What makes a good VUI?
3. VUIs and Voice Portals
4. Speech-Recognition Challenges
5. User Interface Design: Menu-Based and Conversational
6. Selecting a Conversational VUI
7. Important Issues to Consider When Selecting a Conversational VUI
8. Putting It Together: Anatomy of a Command Sequence
9. Summary
Self-Test
Glossary
PDF of this tutorial
Self-Test
1. What is the most critical aspect of a VUI?
a. The user experience
b. Understanding the laws of communication
c. Complex speech-recognition interfaces
d. All of the above
2. What is the objective of a voice portal?
a. To simplify the way in which people use telephones to communicate, access information, and conduct business
b. To provide three levels of cancellation
c. To provide feedback to the user
d. To provide easy navigation
3. Background noise, recognition of continuous speech, and variability of speech patterns were not among the challenges faced by voice application developers in creating a speech-recognition engine that recognized fluent and natural speech.
a. True
b. False
4. The quality of speech interpretation depends on the ability of the speech-recognition engine to properly convert spoken sounds into text-based phrases.
a. True
b. False
5. Speech-recognition applications are comprised of two fundamental components:
a. The speech recognizer and the VUI
b. The CPI and the VUI
c. The DTMF and the speech recognizer
d. The CPI and the DTMF
6. The____________ applies meaning to the words converted by the _____________ and guides users through an interactive experience. These two components work in concert in an attempt to create a pleasant user experience.
a. VUI, speech recognizer
b. Speech recognizer, VUI
7. Which statement best describes menu-based VUIs and conversational VUIs?
a. Menu-based VUIs offer a step-by-step process to accomplish basic functions while a conversational VUI allows users talk to an application using everyday conversational language.
b. Both menu-based VUIs and conversational VUIs allow users to interact with an application using natural speech.
8. The satisfaction rate of conversational VUI–based systems is significantly higher than menu-based systems because conversational VUIs are:
a. Easy to use and utilize naturally spoken phrases.
b. Similar to navigating through a touch-tone menu.
c. both a and b
d. none of the above
9. It is important to select a conversational VUI that has the following features:
a. Responds intelligently
b. Recognizes context-dependent commands
c. Offers user cancellation control
d. all of the above
10. Even though the voice portal user interface is adapted to local languages, speaking patterns, syntax, and cultural norms, for implementation efficiency, the underlying applicationssuch as voice-activated dialingshould be independent of language and culture.
a. True
b. False
Glossary >>
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