1. Commonly deployed OSS structures and services are typically __________.

2. According to this tutorial, service managers typically rely on three types of management systems. Which of the following is not one of those?

3. The new business model for managing services places the network at the center of the provisioning and service assurance processes.

4. To achieve a customer-aware system, service providers need a knowledge base where direct associations can be made among service instances.

5. Which of the following was not cited in this tutorial as a primary area of service management?

6. With proactive customer relations, a service provider can call a customer to alert them of a service outage before the customer is even aware of the problem.

7. No service management system can manage everything.

8. It will eventually be possible for customers to self-provision services.