1. The secret weapon executives employ to revolutionize business processes and meet or exceed the speed of the market is to __________________.

2. Organizations committed to process improvement can reduce product development time to market by ______________.

3. It took the Internet ______ years to reach the same level of adoption achieved by the telephone in 35 years.

4. Three keys to the success of a business process revolution are all but which of the following?

5. Business process revolution requires that the business be viewed as a set of linked processes that are dependent on each other for their own and the company’s success.

6. Drivers and results are the two types of measures required in a process improvement program.

7. Dramatic and revolutionary process improvement requires the removal of _____________.

8. The largest obstacles in a process exist _________________.

9. The way to determine the right aggressive goals for a process is to _______________.

10. Processes installed to circumvent obstacles must also be removed.