Consumer End-User Devices: Converged Devices with Unified User Experience for Converging Services
Captured at the IEC's SOFNET 2008
15:45 – 17:15 | Tuesday, 29 April
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Duration: 1:29:24
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Overview
In the present era of service convergence, enhanced multimedia has exploded into a digital revolution. Subscribers demand rich applications on a single device, thereby originating the need for device convergence.
Envisaging such converged and yet perpetually evolving multimedia products is a challenge to the OEMs and ODMs.
On the other hand, with the advancement of network bandwidth and continuous convergence of functions into end-user devices, the breadth of services has grown considerably. While this might be an opportune time for manufacturers and network operators, end users are overwhelmed by the complexity of services. This is especially evident when content and functions are developed without keeping end users in mind.
Therefore, the focus should also be on to develop a user experience that is so intrinsic in nature that no prior training is necessary for end users to take full advantage of the services' value.
Chairperson
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Pramod Khambete
Head, Interactions Design Group
Tech Mahindra
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Mr. Khambete's current research areas are predictive user experience metrics and multi touch point user experience. He has more than 20 years of experience in senior roles in product development and business planning. For the past eight years, he has exclusively focused on the user experience domain. He is currently with the User Interactions Design group, which delivers user-experience solutions to Tech Mahindra's customers and carries out exploration and research in the domain. Mr. Khambete has a master's degree in industrial design from the Indian Institute of Technology in Mumbai, India, and an MBA from the University of Mumbai in India.
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Speakers
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Suresh Chande
Principal Member of Research Staff
Nokia
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At Nokia, he is a country representative for India University relations. He actively seeks and responds to the Indian research institutes and organizations by means of research collaboration and grants. He is responsible for enterprise research activities mainly contributing to future mobile business applications and services. He currently leads a virtual office research program, where the main goals are to enable a rich mobile business experience by tapping into the full capabilities of next-generation mobile computers.
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Paul Farnsworth
Program Director
BT
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Martin Maguire
Ergonomics and Safety Research Institute
Loughborough University
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Mr. Maguire is an associate member of the Ergonomics Society and a Council member of the U.K. Usability Professionals Association. He has been involved in many EC and commercial projects to develop usability methods and tools and commercial projects to design and evaluate user interfaces for Web sites, consumer products, TV services, and public sector office systems. He has a B.Sc. in computer studies and an M.Sc. in ergonomics from Loughborough University. His Ph.D. was concerned with the design of human computer interfaces for public information systems.
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Karin Slegers
User Insight Specialist, Group R&D
Vodafone
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Dr. Slegers is currently working on generative and participatory research methods to develop new mobile services based on user contexts and needs in the area of Web and media. She has a background in cognitive psychology and specialized in cognitive ergonomy during her studies. When working at the University of Maastricht, Dr. Slegers received her Ph.D. in the area of cognitive aging (focusing on the effects of computer and Internet use on cognitive abilities, autonomy, and well-being of healthy older adults).
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Faraz Syed
CEO and Co-Founder, Management
Mobile Complete
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Recognizing a need in the fast-growing mobile industry to provide the first truly affordable, efficient, and convenient handset testing service, Mr. Syed founded Mobile Complete in 2003. He spearheaded Mobile Complete's evolution from being a technology provider for testing to its role today as a comprehensive mobile development environment. Prior to launching Mobile Complete, Mr. Syed was the director of solutions at Brience. Before this, he was a technical architect at KPMG Consulting. He has also held technical positions at Oracle, KLA Tencor, and AMD.
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John Woodget
Global Director Telecommunication Sector
Intel
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Mr. Woodget is Intel's representative serving on the board of Intellect, the IT and Communications Industry Trade Association for the United Kingdom. Previously, he was marketing director for Intel's Telecommunications sector in EMEA and sales director for multinational telecommunications service providers in EMEA. Before joining Intel, Mr. Woodget worked as an engineer in avionics and telecommunications and as an industrial computing sales engineer. He received his B.Sc. (Hons) from City University in London.
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