Preventing Disruptions in the Customer Experience
Executive PerspectivesExecutive Perspectives
One-on-one interviews with industry leaders
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Tim Marsden
Chief Technologist, Communications, Media and Entertainment
Hewlett-Packard
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Neil Cox
Vice President, Business Marketing Group
Qwest Communications
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Technology Briefing
White papers covering news, studies, and trends
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Content by:
Jamie Boyes, Manager, Product Marketing, Atreus SystemsThere remains an ongoing need for scalable, standards-based operations support systems that can complement the flexible service delivery model defined by the service delivery platforms vendors and help providers get new services operational quickly.This paper focuses on the critical role that standards-based provisioning and activation platforms play in getting IMS services operational in an SDP-driven back office.
Web ProForumTutorials featuring the latest technical and business issuesWhen ordering a new service or maintaining an existing service, consumers must take into account the following three key factors: the quality of the service, the price of the service, and the customer service of the service provider. To acquire and retain loyal customers, telecommunications service providers should consider a customer care system which will be discussed in this tutorial.
Analyst CornerPerspectives from leading information industry experts
George Nazi, BTInterview Summary
George Nazi, in an interview with Current Analysis, underscores a central remit of carrier NGN: namely not to disrupt existing services while building flexible infrastructure, and that ultimately customers will decide the future successful products.
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