IMS rollout may be in full swing, but service providers have not yet mastered the art of extracting maximum value from the network. As such, operators need to continue tracking and understanding service usage across legacy as well as next-generation networks.

The intelligence gathered from transactional processing is key to shaping service packages and bundles, and launching new services. Without understanding the behavior of customers across all network domains, marketing, customer support, and business development teams are working blind and customer acquisition and retention is at risk.

This session will discuss how service providers can develop strategies to gather and compare usage data across multiple networks to maximize potential revenue.

Shane O'Flynn Vice President of Managed Services and Support Openet

Mr. O'Flynn previously had been vice president of product management, a software architect in the CTO office, and a project manager in professional services. He has worked with Openet for six years and has been involved with the product design and implementation of the entire FusionWorks product line. Before Openet, Mr. O'Flynn helped to build a successful billing services bureau for tier-2 and tier-3 telcos in Europe while working for EDS Corp. He has bachelor's degrees in computer science and psychology from the University College Dublin.

Elan Amir President and CEO Bivio Networks

Dr. Amir joined Bivio in 2003 as CTO. Prior to Bivio, he served as CTO for OmniSky Corporation and CTO and VP of Engineering at ProxiNet. Before ProxiNet, Dr. Amir co-founded FastForward Networks, a developer of broadcast media distribution software. He received his doctoral and master's degrees in computer science and a bachelor's in electrical engineering and computer science from the University of California at Berkeley.

Mothilal de Silva Group Chief Corporate Officer Dialog Telekom PLC, Sri Lanka

Mr. De Silva's portfolio consists of business and strategic and corporate planning, quality management and process improvement, information systems, business intelligence, enterprise risk management, enterprise program management office, corporate development, and corporate social responsibility. His research interest is strategic outsourcing in telecommunication. He has a Bachelor of Science in production engineering, a Masters of Science in information technology, an M.B.A., a post-graduate diploma in strategic management, and a post-graduate diploma in marketing management. Currently he is pursuing a Doctor of Business Administration at the Asian Institute of Technology in Bangkok.

Krishna Kumar Chief Technology Officer and Head of Business Consulting, BSS SI and Consulting Unit Tech Mahindra

With more than 10 years of global industry experience, Mr. Kumar brings in unique insights to the operator's business challenges, operational needs, and technical issues. He has been with Tech Mahindra for four years and focuses on identifying business issues that confront telecom operators. Mr. Kumar specializes in shaping IT strategies to drive overall solution definition. His team's consulting engagements wrap affordable, high-quality technology and business process solutions around its advice and marry business consulting with low-cost offshore technology implementation services.