This session will include the following key topics:

• Operators' challenges when migrating to quad-play services with home management/automation
• Optimizing real-time HDTV service delivery when poor quality is not tolerated by customers
• Insurance of FMC coverage at home
• Changing the focus from the quality of the network and infrastructure to end-to-end customer QoS and QoE
• How to integrate the home network in the end-to-end architecture
• Achievement of quad-play service market penetration and revenue goals by minimizing early lifecycle faults and new customer churn
• How to control operational costs required for advanced services delivery
• Techniques to support and maintain managed residential services
• What benefits can be taken from intelligent gateways and home device management
• Covering all phases of the network/service life cycle; fast provisioning to maintaining high levels of service quality over extended periods
• Using active/passive performance monitoring service assurance solutions to guarantee high end-to-end customer service quality

Christopher Schlimm Director, Customer Solutions Operation, EMEA JDSU

Mr. Schlimm has 18 years of practical experience in the architecture and deployment of business solutions for complete network and service lifecycle management. With sales, marketing, and business development experience for service assurance solutions in both EMEA and the Americas, he is well versed in the early lifecycle and longer-term business implications of effective service quality management in all network segments.

Duncan Bees Chief Technical and Business Officer Home Gateway Initiative

Mr. Bees manages HGI's technical specification process and ensures progress on initiatives such as energy savings, quality of service, and remote management. He also represents HGI with other SDOs and industry events. Mr. Bees previously held management, systems engineering, and development roles in telecom, integrated circuits, and satellite ground stations.

Gunther Klessinger Director Axiros GmbH

Mr. Klessinger is a founding member of Munich-based TR-069 ACS vendor Axiros GmbH. He currently heads the technical sales department. Mr. Klessinger’s expertise encompasses carrier-grade CPE management (both legacy and next-generation) when deployed within the IT and networking infrastructures of large telcos.

Javier Lucendo Digital Home Technical Manager, Services Development Telefónica Spain

Mr. Lucendo is responsible for technical definition, selection, and validation of access devices, home connectivity, and STBs. He is also involved in coordination activities within Telefónica Group regarding digital home and remote management policies.

Jean Schmitt Director, Home Performance Management Strategy JDSU

Mr. Schmitt is responsible for setting the strategic focus and driving the business direction for the company’s portfolio of application-aware, end-to-end, multi-play service assurance solutions for the delivery of advanced video, voice, and data services. He also has worldwide experience helping providers ensure the quality and effectiveness of their broadband service rollouts and is recognized in the industry for leadership in service assurance.