Booth # 1310
Technologies on Display
- SupportSoft ServiceGatewaySupportSoft ServiceGateway™ is designed to provide customer service and network operations staff with a common tool for the auto-configuration, management and support of customer premises equipment. ServiceGateway is an open, independent platform that supports DSL Forum TR-069 and proprietary interface CPEs, as well as application programmer interfaces for northbound integration to both operations and billing support systems.
Key features include:
- CPE-agnostic remote management system supporting customer premises equipment, including residential gateways, business gateways, VoIP analog terminal adapters, and IPTV set-top boxes
- Comprehensive search, sort and filter capabilities of device inventory
- Intuitive wizard-based tools for mass firmware and configuration updates
- Ability for individual CPE configuration updates, such as firewall policy file downloads, policy modification and threshold settings
- SupportSoft Self Service SuiteSupportSoft self-service solutions help end-users help themselves to the best answers to technical problems with their computing systems or the Internet services they depend upon, such as broadband, VoIP and IPTV. With SupportSoft's patented technology, our software helps ensure that the answers found are always personalized, relevant and, in many cases, can provide a "one-click-fix." As a result, incidents can be resolved more quickly and satisfactorily for the end-user—and at significantly less cost for the support organization.
- SupportSoft Intelligent Assisted SuiteSupportSoft Intelligent Assistance Suite™ (IAS) is specially designed to meet the technical support needs of digital service providers and large enterprises for their customers and employees, respectively. IAS can enrich the end-user's support experience and boost support staff productivity. The software permits support professionals to more easily diagnose problems and resolve them — often automatically. IAS utilizes real-time routing and diagnostics' data to speed time-to-resolution, while knowledge-enabled capabilities encourage support desk best practices. The Intelligent Assistance Suite is a multi-channel solution, providing consistent usage across Web, email, live chat, and telephone interfaces.
