The advent of triple-play services will make service providers accountable to their customers for the delivery of quality services. The increased complexity of home networks and the lack of knowledge of the average customer to set up, configure, and handle those networks raises the concern that home networks may become the source of many service-affecting problems-particularly during installation.

DSL Forum has been proactive in establishing and promoting standard management solution for Digital Home Networks, including TR-69 CPE WAN Management protocol. Standards are essential for guaranteeing future safe solutions that satisfy service providers' need for a sound and consistent management that can easily cope with nearly any CPE vendors of the market.

But managing home networks is not the end of the road. The key challenge for service providers resides in their ability to cope with the anticipated high growth of triple-play service subscription and the ability of delivering those with a service quality that matches customer expectations. While the industry is increasingly looking for solutions around customer self-management for OPEX reduction, it is essential that the problem be also addressed at a wider end-to-end scale by which services are delivered to the home with good level of quality that remains stable over time.

Topics addressed will include the following:

• Analyzing end-user expectations regarding home connection and management
• Understanding service providers' real challenges
• Knowing the best options for getting wired
• Knowing the status of zero touch activation, including available technologies and field deployment experiences
• Understanding the challenge of home-management integration of SP operational processes

David Stevenson Vice President, Access Network Management and Home Devices Product Group Alcatel

Mr. Stevenson is responsible for the element management systems, premium applications, and modem/gateways business worldwide. Previously, he led the AMS Product Group responsible for Alcatel's Access Network Management system, supporting more than 45 million lines of DSL and DLC deployed in North America. In the past year, he has also played a key role as leader of the architecture team, where he was responsible for the end-to-end network design for SBC's Project Lightspeed rollout of IPTV to more than 18 million households. Prior to this, he was also responsible for Alcatel Litespan DLC Engineering group.

Geert De Jonghe Director, Customer Operations Division, Fixed Line Services Belgacom

Mr. De Jonghe has been in his position since 2004. With his team, he is in charge of the provisioning, maintenance, and repair activities for fixed-line services to residential, corporate, and wholesale customers. Recent evolutions in this domain include the introduction of iDTV services to residential and wireless LAN solutions to the professional customers. Before assuming his current role, Mr. De Jonghe held director positions in network deployment and inside operations.

Jo Goubert General Manager, Program Management and Marketing Triple Play Thomson

Mr. Goubert heads the Program Management Group for Thomson's telecom activities. Before the transition of the DSL business from Alcatel, he was general manager of product management for the business products of the DSL modem range. He first filled positions in ASIC design and system engineering of broadband access systems to become head of the Design Center.

Javier Lucendo de Gregorio Digital Home Technical Manager Telefonica de Espana

Mr. Lucendo is responsible for technical definition, selection, and validation of access devices, home connectivity, and STBs. Previously, he spent several years as a technical consultant in several domains, including IP networking, DSL technologies, IPTV, and service platforms. He started his career in Telefonica in 1999 after collaborating on several university research projects.

Pasquale Romano Vice President and General Manager, Gateway Business Unit 2Wire

Mr. Romano is responsible for providing leading-edge residential and small-business broadband gateways to the service provider market. Before taking on his current position, he served as 2Wire's vice president of engineering and CTO. He held various management positions at Polycom, Inc., including director of advanced development, director of software development, director of hardware development, and director of product marketing. He also co-founded Fluent, Inc., a digital video networking company, and served as chief architect until the company was sold to Novell Corporation in 1993.