To sustain profitability in this context, current OSS and network management tools should go further in helping operators to reduce their operational expenses and ameliorate the customer experience. They should be able to identify more specifically possible error conditions and corrective actions or even take pro-actively preventive measures on impairments that could reduce customer satisfaction. All new features and service configurations should follow the same look and feel strategy to avoid important training needs and complex configurations that could be hidden from daily operations by means of configuration templates, improving activation or service upgrade activities. OSS Interfaces should enable the operator to provide end to end customized solutions for mass deployment and operations allowing fast time-to-market and improved customer satisfaction rate, avoiding churn.
This session will give an overview of the evolution of OSS and management applications for broadband access services. Several operators will share their view on the different requirements they expect from OSS applications and how these impact their business case.
Senior IP Market Analyst
Spirent Communications
Mr. Collins has more than 15 years of experience in the telecommunications industry. He has marketed and launched IP products such as VoIP, IP QoS, videoconferencing, and several flavors of MPLS VPNs for leading service providers. He has held diverse roles for a number of organizations, including a faculty research position at Georgia Tech, a next-generation technology planning role at BellSouth Telecommunications, product development roles at Broadband Office, and product management and marketing roles at Zephion Networks and Masergy Communications. Mr. Collins holds a patent for video over DSL, with two further patents pending.
John M. Cioffi, Hitachi America Professor of Engineering, Department of Electrical Engineering, Stanford University, founded Amati Com. Corp in 1991 (purchased by TI in 1997), where he was officer and director from 1991 to 1997. In addition to his current role, he is on the board of directors of Marvell, Teknovus, ASSIA (Chair), Teranetics, and ClariPhy and is on the advisory board of Portview Ventures and Wavion. Mr. Cioffi's specific interest is the area of high-performance digital transmission. He has published more than 250 papers and holds more than 40 patents.
Jo Goubert, General Manager, Business Development and Product Strategy, DSL, Thomson, has 20 years of experience in telecommunications and DSL technology. He began working for Alcatel in 1984, where he first filled positions in ASIC design and system engineering of broadband access systems to become head of the design center. Mr. Goubert became general manager of product management for the business products of the DSL modem range. After the transition of the DSL business from Alcatel to Thomson, he remained on the same track, extending his responsibilities to his current role.
Jurgen Hofkens, Director, Product and Services Marketing, Access Networking Division, Alcatel, joined the company in 1998 as a research engineer in the domain of Service Intelligence in Access. Since 2000, he has held several responsibilities as the product manager for various Alcatel software products. In 2002, he became director for the NSM Data Product Group in Belgium.
Tom McBeath, Chief Technical Officer, Spirent Communications, drives the technical and architectural vision and direction for Spirent Communications' service-assurance offerings. He is a technical liaison between customers and Spirent's development teams, ensuring that Spirent understands market needs and industry standards and that the customers understand Spirent's new and evolving products. Prior to Spirent, Mr. McBeath held executive positions in such companies as Nortel Networks and Shiva Networks, where he launched innovative IP network products for worldwide deployments.