CHAIRPERSON'S WELCOME

Dear Industry Colleagues,

Operations excellence has become the life-or-death differentiator for service providers. Carriers must identify key services demanded by end users and then provision and support such offerings in a seamless, transparent manner. This means constantly honing, evaluating, and streamlining operational practices and systems. The winners will learn from the technology leaders and practitioners and implement these best practices in kind.

At the OSS Summit in Orlando, we will meet to review the technology solutions and practices that will spell the difference between survival and extinction for carriers of all varieties. Industry thought leaders will share their invaluable experiences and perspectives on achieving OSS efficiency and driving ROI. It will be an intense, education-focused, hands-on learning opportunity for service providers seeking to deploy revenue-generating new services.

I invite you to join us for four days of invaluable learning and information sharing with your industry peers and executive colleagues. The line-up of seminar sessions and technology demonstrations is a must-attend for carrier organizations in this challenging economic climate.

I would like to extend a special thank you to the Executive Council and the OSS Summit 2003 Program Development Group for their guidance and assistance in the development of the educational program. I also would like to thank the chairpersons and speakers who have helped to ensure a high-quality and comprehensive educational environment. I think you will find this program to be professionally and personally rewarding.

I look forward to seeing you in Orlando!

Matthew J. Desch
Chief Executive Officer
Telcordia Technologies