Select an event listing for detailed information, where available.
Print materials may be requested here.

Monday, March 25, 2002
	9:00 am – 4:30 pm
		TecForums
		TF1		OSS Fundamentals
		TF2		Management of Multivendor, Multi-Technology Networks
	12:00 pm – 1:00 pm
		Luncheon
	2:30 pm – 3:00 pm
		Networking Break
	4:30 pm – 6:00 pm
		Welcoming Reception
Tuesday, March 26, 2002
	8:00 am – 9:30 am
		Plenary Panel: Customer-Focused OSS: Objectives, Plans, and Payoffs
	9:45 am – 11:15 am
		A Sessions
		A1		Rethinking the OSS Role
		A2		EMS/OSS Convergence
		A3		Quality of Service Objectives and Measurements
		A4		One-Touch Provisioning: OSS Myths and Realities
	11:30 am – 12:30 pm
		Keynote Luncheon Address
	12:15 pm – 2:00 pm
		Exhibits and Hospitality
	2:00 pm – 3:30 pm
		B Sessions
		B1		Customer-Focused OSS
		B2		OSS Legacy Obsolescence
		B3		Integrated Trouble Management for End-to-End Services
		B4		Service Assurance: Enabling On-Demand IP Services
	3:45 pm – 5:15 pm
		C Sessions
		C1		New Metro Technologies; New OSS Challenges
		C2		Integrating Best-of-Breed OSSs
		C3		OSS ROI
	5:00 pm – 6:30 pm
		Exhibits and Reception
Wednesday, March 27, 2002
	8:00 am – 9:30 am
		Plenary Panel: Simplicity and Integration: The OSS Design Imperative
	9:45 am – 11:15 am
		D Sessions
		D1		Management of Optical Networks: Challenges and Opportunities
		D2		Implementing OSS for New-World Networks
		D3		IP Service Management
		D4		Regulatory Impact on CLEC/ILEC Interconnection and Billing
	11:00 am – 1:45 pm
		Exhibits Luncheon
	1:45 pm – 3:15 pm
		E Sessions
		E1		Managing VoIP and Broadband Services
		E2		Management of Multivendor/Technology Networks
		E3		End-to-End Service Management
		E4		Managing Next-Generation Optical Services
	3:30 pm – 5:00 pm
		F Sessions
		F1		VPN Management
		F2		OSS Network Element Database Integration
		F3		xDSL/VDSL OSS Operations Requirements
		F4		Developing New-Generation Operations Systems
Thursday, March 28, 2002
	9:00 am – 4:30 pm
		TecForums
		TF3		New OSS; Return on Investment