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D3	Wednesday, March 27, 2002 · 9:45 am – 11:15 am

IP Service Management IP services management presents significant challenges for classic telecommunications operations systems. New network technologies and high customer expectations for outsourced services require new approaches to operations and management systems. Today's operations-system platform must merge support for legacy operations and new requirements imposed by IP services. This session explores the impact of IP services on billing, provisioning, and fault and performance management and discusses the need for new systems technologies. Challenges Introduced by IP Services Operations Meeting Customer Expectations for Service Performance New Demands of IP Usage-Based Billing Architectural Consideration Integration with the Legacy OSS Environment

CHAIRPERSON: Rand Edwards, Director, Network Operations Systems, Lucent Technologies, has 22 years of systems engineering experience with operations systems at Lucent and predecessor companies. Most recently he has been responsible for managing the definition and specification of operations systems, integrating offers for support of carriers, and developing broadband service and competitive local-exchange carrier (CLEC) operations solutions. SPEAKERS: Rand Edwards, Director, Network Operations Systems, Lucent Technologies Mani Krishnan, Solution Architect, Vertel, is a recognized expert in the area of network management, design, architecture, security, service provisioning, and electronic bonding. He has worked at AT&T Bell Labs, MCI, J.P. Morgan, Merrill Lynch, and Lehman Brothers. Ralph R. Hubbard, President, Breakthru-Strategies, has more than 20 years' experience as a consultant on marketing, strategy, and new-business development in the telecommunications, Internet, and IT industries.