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B4	Tuesday, March 26, 2002 · 2:00 pm – 3:30 pm

Service Assurance: Enabling On-Demand IP Services With basic services approaching commodity pricing, service providers need to specify provisioning assurance levels and then rapidly and economically deliver advanced services to succeed in today's competitive business climate. This session will focus on describing the emerging technologies that enable rapid-provisioning, the need for quick activation and billing of emerging Internet protocol (IP)-based services, such as virtual private networks (VPNs) and voice over IP (VoIP), and the need for on-demand services and/or requirements for setting assurance levels. Matching Processes and Information to Services OSS Strategy to Build/Maintain IP Market Leadership Scalable, Real-Time Information from Multiple Sources

CHAIRPERSON: Ed Mitchell, Chief Technology Officer, Granite Systems, plays the role of hands-on developer, software architect, technology visionary, and customer advocate. He has more than 10 years' experience developing and managing support systems for the telecom industry. SPEAKERS: Ed Mitchell, Chief Technology Officer, Granite Systems Bassam Khan, Senior Director, Product Marketing, Portal Software, has product responsibility for vertical markets and integrations to third-party products. Previously, he was with Oracle Corporation. Mr. Khan holds bachelor's degrees in management information science and economics from Carnegie Mellon University and a master's degree in MIS from Boston University Ted Finlan, Director, Product Management, HarmonyCom, is responsible for subscriber-management software for Cisco Systems' routers. He has also worked at Telcordia Technologies.