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W31D	Wednesday, October 31, 2001 · 10:00 am – 11:30 am

Selecting/Integrating Best-of-Breed OSS for End-to-End Solutions Best-of-breed operations solutions, relying on the "plug and play" technologies of systems integrators and the innovation of numerous independent software vendors, have long been the "holy grail" for service providers and operations managers. But the reality has never quite equaled the hype, as evidenced by practical experience and the increasing number of software vendors assembling broadly integrated solutions under their own roofs. This session will debate the pros and cons of these seemingly opposing approaches. Single-product vendors Multifunctional suite vendors Systems integrators

CHAIRPERSON Chun-Ling Woon, Vice President, Marketing, Astracon, has more than 16 years of telecommunications experience in network infrastructure, customer service, and marketing. He is responsible for all aspects of the global marketing strategy within the company, including product management and marketing, marketing communications, and public relations. SPEAKERS Grandma's Chair and the Search for Integratability Dr. Mark Mortensen, Chief Marketing Officer, Granite Systems, oversees market development, product management, and alliances with worldwide partners for Granite Systems. Chun-Ling Woon, Vice President, Astra-Con, Inc.